Measuring the performance of library and information services in Universiti Tenaga Nasional Library / Roslah Johari

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Measuring the performance of library and information services in Universiti Tenaga Nasional Library / Roslah Johari

This study is an exploratory study to assess the service quality of an academic library. The objectives are to examine the nature of the users' perceived expectations with regards to the quality of information services offered by the library, to assess and measure the users' opinion on th...

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Bibliographic Details
Main Author:	Roslah, Johari
Format:	Thesis
Published:	2006
Subjects:	Z665 Library Science. Information Science
Online Access:	http://studentsrepo.um.edu.my/13065/ http://studentsrepo.um.edu.my/13065/4/Roslah_Johari.pdf

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