Pengukuran kepuasan pelanggan terhadap kualiti
perkhidmatan majlis perbandaran: kajian kes
Majlis Perbandaran Ampang Jaya

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Pengukuran kepuasan pelanggan terhadap kualiti perkhidmatan majlis perbandaran: kajian kes Majlis Perbandaran Ampang Jaya

The efficiency and effectiveness of the quality management can be evaluated through performance indicator, Q such as customer satisfaction towards the service offered by an organisation. The quality service will satisfy the customers’ need when its Q value is greater than 1.00. In this study, the...

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Bibliographic Details
Main Authors:	Wan Rosmanira Ismail, Zalina Mohd. Ali, Nur Riza Mohd. Suradi, Rofizah Mohammad
Format:	Article
Published:	Penerbit ukm 2007
Online Access:	http://journalarticle.ukm.my/1842/

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