Analisis kepentingan-prestasi perkhidmatan
Northport, Klang

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Analisis kepentingan-prestasi perkhidmatan Northport, Klang

This research was done to identify and assess the key determinants of service quality and the level of quality service from customer’s perception offered by Northport, Klang. The literature review identified eight important service quality factors in a port. Data for this research were collected...

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Bibliographic Details
Main Authors:	Ahmad Mahir R., Mohamed Yasser S.
Format:	Article
Published:	Penerbit ukm 2007
Online Access:	http://journalarticle.ukm.my/1837/

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