A multivariate analysis on the impact of service quality determinants on customer satisfaction

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A multivariate analysis on the impact of service quality determinants on customer satisfaction

This study attempts to throw some more light on the relationship between service quality determinants and customer satisfaction. The relationship between service quality and customer satisfaction has been discussed considerable in the past several years in business and academia alike. Several stu...

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Bibliographic Details
Main Authors:	Arawati Agus, Mhd. Suhaimi Ahmad
Format:	Article
Published:	Penerbit ukm 2006
Online Access:	http://journalarticle.ukm.my/1817/

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