| Summary: | This paper presents a general review of benchmarking studies in the overall context. It begins
with a description of the concepts relating to benchmarking, the history, the stages of
development and definitions. It further discusses the concept of benchmarking relating to
methodology, classifications and purposes, issues and problems, benefits, in implementing
benchmarking. In addition, it briefly discusses benchmarking relationship with other
improvement and change management programs. The paper culminates with a summary on
the benchmarking tool
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