An empirical test of TQM in public service sector and its impact on customer satisfaction

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An empirical test of TQM in public service sector and its impact on customer satisfaction

This article is based on the result of a TQM study aimed at investigating the relationship between TQM and customer satisfaction, as well as the strength of their manifest indicators. Several studies have proven that TQM practices have a significant positive impact on organizational performances....

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Bibliographic Details
Main Author:	Arawati Agus
Format:	Article
Published:	Penerbit ukm 2005
Online Access:	http://journalarticle.ukm.my/1802/

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