Performance measurement system mechanisms and
service process type

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Performance measurement system mechanisms and service process type

The paper adds to the stream of Performance Measurement System (PMS) research with understanding the relationship between service activities and PMS design. Focusing on the association between service process types and the ways of measuring activities, the study provides a preliminary exploratory st...

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Bibliographic Details
Main Authors:	Amizawati Mohd Amir, Nik Nazli Nik Ahmad, Muslim Har Sani Mohamad
Format:	Article
Language:	English
Published:	2010
Online Access:	http://journalarticle.ukm.my/1776/ http://journalarticle.ukm.my/1776/1/abstract-amizawati-2010-1.pdf

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