A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus

QR Code

A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus

This research focuses on the efficiency and effectiveness of customer satisfaction survey at Telekom Malaysia. To examines the needs of Customer Relationship Management (CRM) system and analyze the interaction between Telekom Malaysia and customer. Information is gathering through interviews with TM...

Full description

Bibliographic Details
Main Author:	Md. Yunus, Padilah
Format:	Thesis
Language:	English
Published:	2005
Subjects:	Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/939/

Similar Items

The teaching of literature in promoting students' critical thinking skills / Yusnita Md Yunus
by: Md Yunus, Yusnita
Published: (2008)

Customer satisfaction towards broadband of Telekom Malaysia
by: Wong, Chiung Kiet
Published: (2013)

Construction performance guarantee : performance bond / Awang Ihsan Awang Yunus and Khairul Anuar Maarof
by: Awang Yunus, Awang Ihsan, et al.
Published: (2013)

Emotional intelligence in zakat institutions in Malaysia: a field study / Rozman Hj Md Yusof, Abd Hair Awang, Arifin Md Salleh, Mustafa Mohamad
by: Hj Md Yusof, Rozman, et al.
Published: (2011)

Kajian kecenderungan minat kerja sendiri di kalangan pelajar-pelajar Universiti Teknologi MARA, Kelantan / Hj. Nik Abdullah Zawawi Che Mat, Md. Sabri Mohamad
by: Che Mat, Nik Abdullah Zawawi, et al.
Published: (2006)

The relationship between transformational leadership and work commitment in primary schools / Yunus Padzil
by: Padzil, Yunus
Published: (2012)

Satu kajian terhadap muzik dijadikan sumber ide dalam karya kartun di Malaysia / Md. Ridzal Md. Yusof
by: Md. Yusof, Md. Ridzal
Published: (2000)

Perhubungan awam dan perpustakaan / Norasiah Hj Harun
by: Hj Harun, Norasiah
Published: (2015)

Customer Satisfaction Under Equal Access Environment In Telekom Malaysia
by: Nordin, Mohd Ali
Published: (2000)

Seni bina masjid di Malaysia / Fairuzah Hj. Basri
by: Basri, Fairuzah
Published: (2002)

Customer satisfaction towards counter service: A case study at Road Transport Department Bukit Katil, Melaka / Noorazuan Ahmad and Muhamad Shafiq Md Koma
by: Ahmad, Noorazuan, et al.
Published: (2013)

Information institution review: Perpustakaan Wakaf MAIS / Azmi Ab Rahman and Mohd Nizam Yunus
by: Ab Rahman, Azmi, et al.
Published: (2014)

The influence of service quality on the loyalty of Telekom's Customer / Intan Syalia Wahid
by: Wahid, Intan Syalia
Published: (2011)

Supervising theses: congruence between the expectations of supervisors and supervisees / Habibah Ashari and Md. Rizal Md. Yunus
by: Ashari, Habibah, et al.
Published: (2006)

Implementation of archive records management system (ARMS) for preservation of corporate memory / Nor Sakila Asnawi, Haszlin Md Ibarahim and Alwi Mohd Yunus.
by: Asnawi, Nor Sakila, et al.
Published: (2019)

Ethics and the accounting profession in Malaysia / Muhammad Adam Bakar, Maisarah Mohamed Saat and Ainun Hj. Abdul Majid
by: Bakar, Muhammad Adam, et al.
Published: (2003)

Pembangunan urbanisasi Sarawak dan cabarannya / Rosita Hj. Suhaimi
by: Hj. Suhaimi, Rosita
Published: (2001)

Penilaian semula status "industri" perfileman di Malaysia / Md. Rushdi Kubon Md. Shariff and Aidi Rahimi Haji Ibrahim
by: Md. Shariff, Md. Rushdi Kubon, et al.
Published: (2004)

Factors that contribute to knowledge sharing behavior among academic staffs: A case study at UiTM Melaka City Campus / Mohd Aliff Md. Sukor and Nur Shafina Md. Saad
by: Md. Sukor, Mohd Aliff, et al.
Published: (2013)

A descriptive research on the various elements of emblems as accessories for motorcycles / Marzudi Md Yunus
by: Md Yunus, Marzudi
Published: (2005)

Exploratory study on reflective writers: the case of personal blogs / Wan Najmiyyah Wan Md Adnan
by: Wan Md Adnan, Wan Najmiyyah
Published: (2009)

Information landscape for learning environment / Indahsah Hj. Sidek
by: Hj. Sidek, Indahsah
Published: (2001)

A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju
by: Ramli, Hazirah, et al.
Published: (2013)

Gravimetric geoid model determination for peninsular Malaysia using least squares modification of stokes / Saiful Aman Hj Sulaiman
by: Hj Sulaiman, Saiful Aman
Published: (2016)

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly
by: Zulkifly, Muhammad Izzat
Published: (2017)

Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah
by: Azmi, Muhamad Afiq, et al.
Published: (2013)

Tribunal of homebuyers claim: an effective and efficient dispute resolution to protect homebuyer / Yusri Md Yusub
by: Md Yusub, Yusri
Published: (2015)

Effect of probiotic supplementation among overweight population in University Tenaga Nasional (UNITEN) / Afiq Md Yunus
by: Md Yunus, Afiq
Published: (2017)

Service quality delivery and its relationship on customers satisfaction in Maybank Tasek Gelugor / Suhana Md Desa
by: Md Desa, Suhana
Published: (2009)

Properties of traditional clay roof tiles manufacture in Kelantan, Peninsular Malaysia / Nor Hidayah Abdullah, Rodiah Zawawi and Zuraini Md Ali
by: Abdullah, Nor Hidayah, et al.
Published: (2014)

Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi
by: M. Sarkawi, Munawarah
Published: (2010)

A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli
by: Rosli, Rusydi
Published: (2012)

Modelling stock selection in Malaysia based on data envelopment analysis (DEA) / Md Khairu Amin Ismail
by: Ismail, Md Khairu Amin
Published: (2014)

Perjanjian di antara Universiti Malaysia Sarawak dan Telekom Malaysia Berhad (MoA)
by: Universiti Malaysia Sarawak
Published: (2003)

Memorandum Persefahaman antara Telekom Malaysia Berhad dan Universiti Malaysia Sarawak (MoU)
by: Universiti Malaysia Sarawak
Published: (1995)

Memorandum of Understanding between Universiti Malaysia Sarawak and Sistem Telekom Malaysia Berhad. (MoU)
by: Universiti Malaysia Sarawak
Published: (1996)

Faktor-Faktor Terpilih yang Mempengaruhi Komitmen Keorganisasian di Kalangan Staf Bahagian Teknologi Maklumat Telekom Malaysia Berhad
by: Samad, Sarminah
Published: (2000)

Preserving Malaysian cultural heritage from information management perspective / Siti Noorsiah Jamaludin, Razifah Othman and Mohd Nizam Yunus
by: Jamaludin, Siti Noorsiah, et al.
Published: (2015)

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri
by: Md.Shukri, Nur Izzatul
Published: (2008)

The cause of anxiety among ESL learners: Is it examination, negative feedback or communication / Mohd Ismail Azizi Md Ishak
by: Md Ishak, Mohd Ismail Azizi
Published: (2014)