A proposed framework model for the online service quality of airline ticketing / Aida Wati Hashim

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A proposed framework model for the online service quality of airline ticketing / Aida Wati Hashim

This research is proposing a framework on online service quality airline transportation. There are eleven dimensions of online service quality and electronic customer relationship management (E-CRM) used in a proposed framework. The objective of this research is to identify the favorable features...

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Bibliographic Details
Main Author:	Hashim, Aida Wati
Format:	Student Project
Language:	English
Published:	Faculty of Information Technology and Quantitative Science 2005
Subjects:	Electronic Computers. Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/937/

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