Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

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Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

The purpose of this study was to ascertain the relationship between students’ complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instituitio...

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Bibliographic Details
Main Authors:	Mohd Wahid, Siti Daleela, Aliman, Nor Khasimah, Harudin, Syahmi
Format:	Article
Published:	Faculty of Business Management 2013
Subjects:	Telecommunication industry. Telegraph
Online Access:	https://ir.uitm.edu.my/id/eprint/8740/

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