E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar
Trust was often cited as the main reason why many customers are still sceptical about some online vendors The purpose of this paper is to identify the elements of trust in ecommerce interactions and how far the element of trust has influence a business transactions electronically. A survey was co...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute of Business Excellence and UPENA
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/874/ |
| _version_ | 1848802420801404928 |
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| author | Shahibi, Mohd Sazili Abu Bakar, Zaitun |
| author_facet | Shahibi, Mohd Sazili Abu Bakar, Zaitun |
| author_sort | Shahibi, Mohd Sazili |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Trust was often cited as the main reason why many customers are still sceptical about
some online vendors The purpose of this paper is to identify the elements of trust in ecommerce
interactions and how far the element of trust has influence a business
transactions electronically. A survey was conducted on Information System Personnel
in Selangor State government office. The result revealed policy clearly stated on the
website has been identified by the researcher as a dominant element to the Internet user
to trust a certain website. 69.4 percent of the respondents considered the element of
return policy in e-commerce website as significant and a core trust element in ecommerce
applications |
| first_indexed | 2025-11-14T21:23:04Z |
| format | Article |
| id | uitm-874 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:23:04Z |
| publishDate | 2010 |
| publisher | Institute of Business Excellence and UPENA |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-8742018-11-05T07:43:18Z https://ir.uitm.edu.my/id/eprint/874/ E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar bmqr Shahibi, Mohd Sazili Abu Bakar, Zaitun Success in business. Performance Electronic commerce Trust was often cited as the main reason why many customers are still sceptical about some online vendors The purpose of this paper is to identify the elements of trust in ecommerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on Information System Personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in ecommerce applications Institute of Business Excellence and UPENA 2010 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/874/1/AJ_MOHD%20SAZILI%20SHAHIBI%20BMQR%20IBE%2010.pdf Shahibi, Mohd Sazili and Abu Bakar, Zaitun (2010) E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar. (2010) Business and Management Quarterly Review (BMQR) <https://ir.uitm.edu.my/view/publication/Business_and_Management_Quarterly_Review_=28BMQR=29.html>, 1 (4). pp. 1-7. ISSN 2180-2777 http://www.bmqruitm.com/ |
| spellingShingle | Success in business. Performance Electronic commerce Shahibi, Mohd Sazili Abu Bakar, Zaitun E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title | E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title_full | E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title_fullStr | E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title_full_unstemmed | E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title_short | E-commerce interaction and the elements of trust / Mohd Sazili Shahibi , Zaitun Abu Bakar |
| title_sort | e-commerce interaction and the elements of trust / mohd sazili shahibi , zaitun abu bakar |
| topic | Success in business. Performance Electronic commerce |
| url | https://ir.uitm.edu.my/id/eprint/874/ https://ir.uitm.edu.my/id/eprint/874/ |