Service quality and user satisfaction of the reader’s advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

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Service quality and user satisfaction of the reader’s advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

This study identified what the users of the UPM library perceive to be the quality of the Reader’s Advisory Desk Service, to establish the extent to which the reader advisor meets the users’ satisfaction of the services provided, and to investigate the quality of the Reader’s Advisory Desk Service...

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Bibliographic Details
Main Authors:	Iberahim, Zubaidah, Mohd Nadzar, Fuziah
Format:	Article
Language:	English
Published:	Faculty of Information Management 2011
Subjects:	Information organization Information services. Information centers
Online Access:	https://ir.uitm.edu.my/id/eprint/8288/

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