A study on the customer perception towards service quality at Business Management Department Majlis Bandaraya Alor Star / Noorashikin Harun @ Che Ani

QR Code

A study on the customer perception towards service quality at Business Management Department Majlis Bandaraya Alor Star / Noorashikin Harun @ Che Ani

Service is an identifiable, intangible activity that is the main objective of transaction that serve to meet the needs of customers. Service quality is the ability of the organization to meet or exceed customer expectations. Research into what represents quality in service delivery has demonstrat...

Full description

Bibliographic Details
Main Author:	Harun @ Che Ani, Noorashikin
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management, UiTM Perlis 2005
Online Access:	https://ir.uitm.edu.my/id/eprint/7250/

Similar Items

Maintenance of roof structure in high-rise residential flat buildings / Noorashikin Kamaludin
by: Kamaludin, Noorashikin
Published: (2008)

Extraction and separation of parabens in aqueous biphasic systems / Noorashikin Binti Md Saleh
by: Noorashikin, Md Saleh
Published: (2014)

The development of a microtakaful model to serve the underprivileged: low income and the poor in selected states in Malaysia / Noorashikin Mohd Rom
by: Mohd Rom, Noorashikin
Published: (2014)

Penjara dan pemulihan / Harun Che Su
by: Harun , Che Su
Published: (1980)

Pengaruh Motivasi Dan Kepuasan Kerja Penjawat Awam Di Majlis Bandaraya Alor Setar (Mbas)
by: Teh, Pei Shan
Published: (2018)

The contributing factor to underemployment among business graduates UiTM Melaka Campus / Noorashikin Mohd Idris and Siti Sarah Nur Aiman Abdullah Bukhari
by: Mohd Idris, Noorashikin, et al.
Published: (2014)

Penjanaan dan pengurusan kewangan Pihak Berkuasa Tempatan: kajian kes di Majlis Bandaraya Alor Setar, Kedah
by: Abdul Kadir, Fadzil
Published: (2012)

Penjanaan Dan Pengurusan Kewangan Pihak Berkuasa Tempatan : Kajian Kes Di Majlis Bandaraya Alor Setar, Kedah
by: Kadir, Fadzil Abdul
Published: (2012)

Roles of zakat to eradicate poverty: A case study among poor and needy asnaf in Kuala Lipis / Che Haiqal Farhan Che Harun
by: Che Harun, Che Haiqal Farhan
Published: (2018)

Detection of teeth surface defects using fiber optic displacement sensor / Adi Izhar Che Ani
by: Adi Izhar, Che Ani
Published: (2012)

A study of customers' satisfaction on online banking at Majlis Bandaraya Melaka Bersejarah (MBMB), Melaka / Noorshaeda Sapuan
by: Sapuan, Noorshaeda
Published: (2013)

Model keberkesanan pengurusan fasiliti perumahan bertingkat bukan kos rendah di Malaysia / Adi Irfan Che Ani
by: Adi Irfan, Che Ani
Published: (2007)

Customer satisfaction on counter service at Majlis Bandaraya Melaka Bersejarah (MBMB) / Nor Shadiah Abdul Rahaman and Noorsuria Abdullah
by: Abdul Rahaman, Nor Shadiah, et al.
Published: (2011)

Determinants of financial leverage: the case of largest airlines in asia / Norliza Che Yahya, Hanizatul Nadia Harun and Azreen Roslan
by: Che Yahya, Norliza, et al.
Published: (2019)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
by: Raja Harun, Tengku Wasimah
Published: (2011)

Review of oesophageal atresia and tracheoesophageal fistula in hospital sultanah bahiyah, alor star 2000 - 2009
by: Narasimman , Sathiamurthy
Published: (2010)

Hadith-hadith dalam karya Syeikh 'Abd. al-Qadir al-Mandili : takhrij dan analisis / Mohammed Bazri Che Harun
by: Che Harun, Mohammed Bazri
Published: (2012)

Analisis produk Ar-rahn di institusi kewangan Islam di Malaysia menurut perspektif fiqh / Siti Hazirah Che Harun
by: Siti Hazirah , Che Harun
Published: (2022)

E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
by: Zahari, Rustam Khairi, et al.
Published: (2014)

Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan
by: Yahya, Mohammad Yusuf, et al.
Published: (2013)

Usaha Majlis Perbandaran Alor Gajah dalam menggalakkan perniagaan sektor tidak formal di Bandar Baru Masjid Tanah, Alor Gajah Melaka
by: Abdullah, Rohaya
Published: (2007)

Kajian warisan sejarah sebagai faktor penarik industri pelancongan / Sayaffi Ibrahim Harun dan Norhashida Harun
by: Harun, Sayaffi Ibrahim, et al.
Published: (1992)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun
by: Harun, Hashidah
Published: (2009)

Factors influencing worker preference toward employment in private sector a case study at Pengkalan Chepa Industrial Area / Omar Farruqi Che Harun
by: Che Harun, Omar Farruqi
Published: (2014)

The effectiveness of promotional mix (advertising and sales promotion) in enhancing the customer awareness: “study in Agrobank” / Musa Muhammad @ Harun
by: Muhammad @ Harun, Musa
Published: (2009)

Aspek Keselamatan Awam Dalam Pembentukan Bandar Selamat Di Malaysia: Kajian Kes Alor Star, Kedah
by: Mustaffa, Jamaludin
Published: (2007)

Website service quality, perceived value, trust, convenience and customer loyalty of online shopping
by: Noorashikin, Harun@Che Ani
Published: (2014)

Job satisfaction among Majlis Bandaraya Melaka Bersejarah (MBMB) staffs / Yazlinda Safihi
by: Safihi, Yazlinda
Published: (2005)

The effectiveness of collection system in Majlis Bandaraya Melaka Bersejarah (MBMB) / Nur Syuhada Yakop
by: Yakop, Nur Syuhada
Published: (2011)

How science enhanced animation / Azahar Harun
by: Harun, Azahar
Published: (2014)

Ahli Majlis Bandaraya Kuching Selatan (MBKS) : satu analisis terhadap profil individu yang menjadi ahli majlis (MBKS)
by: Goh, Chow Ling
Published: (2003)

Satu tinjauan terhadap masalah sosio-ekonomi penghuni rumah pangsa seberang Terus di Alor Star, Kedah
by: Krishnas, Selvadorai
Published: (1982)

Isu keselamatan dalam kesejahteraan komuniti ‘kampung dalam bandar’ di Bandaraya Alor Setar, Kedah Darul Aman (The safety issue in the welfare matrix of the urban village community of Alor Setar City, Kedah Darul Aman)
by: Mohamad Shaharudin Samsurijan,, et al.
Published: (2012)

Empirical research approach of construction waste quantification and standard tolerance for stratified residential building projects / Nur Amierah Harun, Asmalia Che Ahmad and Faridah Ismail
by: Nur Amierah, Harun, et al.
Published: (2017)

Factors that influence job satisfaction among employees in Majlis Perbandaran Alor Gajah / Effa Filzah Mahadi
by: Mahadi, Effa Filzah
Published: (2020)

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun
by: Harun, Muhammad Shafiq
Published: (2015)

Maintenance management of local authority building (Majlis Bandaraya Melaka Bersejarah) / Nur Hidayu Zorkafli
by: Zorkafli, Nur Hidayu
Published: (2009)

'I don’t have any emotions': feeling rules and surface acting in the emergency department …
by: Kirk, Katherine L.
Published: (2019)

A study on quality of work life among lecturers in UiTM Kelantan / Anis Salihah Che Berhanuddin , Che Muhamad Luqman Che Lah and Siti Nur Atiqah Mohd Shafie
by: Che Berhanuddin, Anis Salihah, et al.
Published: (2019)

Behind road sign name with Jawi / Fauzi Harun
by: Harun, Fauzi
Published: (2014)