A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan
This research is aimed to determine factors that influence customer perception towards CTCC service and which the most influencing factor from four independent variables is under studied. The research involves two variables; dependent variable (customer perception) and independent variables (p...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Business and Management
2005
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| Online Access: | https://ir.uitm.edu.my/id/eprint/7219/ |
| _version_ | 1848802839751557120 |
|---|---|
| author | Mazlan, Azlan Al-Hafiz |
| author_facet | Mazlan, Azlan Al-Hafiz |
| author_sort | Mazlan, Azlan Al-Hafiz |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This research is aimed to determine factors that influence customer
perception towards CTCC service and which the most influencing factor from four
independent variables is under studied. The research involves two variables;
dependent variable (customer perception) and independent variables (pricing,
service quality, advertising and sales promotion).
There are 140 respondents among customers at CTCC Kuala Kangsar
involved in this research. Information will be gathered using stratified data
sampling method. Tool that will be used to analyze data is by using the Statistical
Package of Social Science (SPSS).
At the end of this project paper, the researcher can concluded that there is
a positive relationship between dependent variable with pricing and service
quality, while other two independent variables, advertising and sales promotion
have no positive relationship. |
| first_indexed | 2025-11-14T21:29:44Z |
| format | Student Project |
| id | uitm-7219 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:29:44Z |
| publishDate | 2005 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-72192017-04-19T04:01:48Z https://ir.uitm.edu.my/id/eprint/7219/ A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan Mazlan, Azlan Al-Hafiz This research is aimed to determine factors that influence customer perception towards CTCC service and which the most influencing factor from four independent variables is under studied. The research involves two variables; dependent variable (customer perception) and independent variables (pricing, service quality, advertising and sales promotion). There are 140 respondents among customers at CTCC Kuala Kangsar involved in this research. Information will be gathered using stratified data sampling method. Tool that will be used to analyze data is by using the Statistical Package of Social Science (SPSS). At the end of this project paper, the researcher can concluded that there is a positive relationship between dependent variable with pricing and service quality, while other two independent variables, advertising and sales promotion have no positive relationship. Faculty of Business and Management 2005 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/7219/1/PPb_AZLAN%20AL-HAFIZ%20MAZLAN%20BM%2005_5.pdf Mazlan, Azlan Al-Hafiz (2005) A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan. (2005) [Student Project] (Unpublished) |
| spellingShingle | Mazlan, Azlan Al-Hafiz A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title | A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title_full | A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title_fullStr | A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title_full_unstemmed | A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title_short | A study on factors that influence customer perception at Charisma Technology Cyber Cafe, Kuala Kangsar, Perak / Azlan Al-Hafiz Mazlan |
| title_sort | study on factors that influence customer perception at charisma technology cyber cafe, kuala kangsar, perak / azlan al-hafiz mazlan |
| url | https://ir.uitm.edu.my/id/eprint/7219/ |