The development and implementation of mobile help desk system- usability acceptance and design issues based on Shackel’s model / Siti Raihana Md Noor

The development and implementation of mobile help desk system- usability acceptance and design issues based on Shackel’s model / Siti Raihana Md Noor

In the traditional help desk, one person is responsible in handling calls and sorting problem by resorting to various information and knowledge sources. This process is inefficient because many calls are abandoned due to the phone line being busy. Oftentimes, the person who handles the help desk spe...

Full description

Bibliographic Details
Main Author: Md Noor, Siti Raihana
Format: Student Project
Language:English
Published: Faculty of Information Technology and Quantitative Sciences 2006
Subjects:
TK Electrical engineering. Electronics. Nuclear engineering
General works, treatises, and textbooks
Online Access:https://ir.uitm.edu.my/id/eprint/706/

Similar Items

Similar Items