Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]
This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explo...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management
2011
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/5859/ |
| _version_ | 1848802800326148096 |
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| author | Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati |
| author_facet | Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati |
| author_sort | Hashim, Ahmad Ezanee |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment. |
| first_indexed | 2025-11-14T21:29:06Z |
| format | Article |
| id | uitm-5859 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:29:06Z |
| publishDate | 2011 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-58592020-03-11T06:17:50Z https://ir.uitm.edu.my/id/eprint/5859/ Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] bmqr Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment. Faculty of Business and Management 2011 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/5859/1/AJ_AHMAD%20EZANEE%20HASHIM%20BMQR%20SA%2011.pdf Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. (2011) Business and Management Quarterly Review (BMQR) <https://ir.uitm.edu.my/view/publication/Business_and_Management_Quarterly_Review_=28BMQR=29.html>, 2 (4). pp. 56-64. ISSN 2180-2777 http://www.bmqruitm.com/ |
| spellingShingle | Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Hashim, Ahmad Ezanee Ismail, Faridah Akida, Murni Isnin, Zarina Natasha, Khalil Abdul Rahim, Mardhati Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title | Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_full | Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_fullStr | Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_full_unstemmed | Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_short | Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al] |
| title_sort | disabled facilities in shopping malls: malaysian perspective / ahmad ezanee hashim ... [et. al] |
| topic | Social aspects. Social marketing Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/5859/ https://ir.uitm.edu.my/id/eprint/5859/ |