Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/36257/ |
| _version_ | 1848809003241439232 |
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| author | Bujang, Romzan |
| author_facet | Bujang, Romzan |
| author_sort | Bujang, Romzan |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service. |
| first_indexed | 2025-11-14T23:07:42Z |
| format | Thesis |
| id | uitm-36257 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T23:07:42Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-362572020-11-10T04:45:48Z https://ir.uitm.edu.my/id/eprint/36257/ Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang Bujang, Romzan Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Banking Auditing The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service. 2015-06 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf Bujang, Romzan (2015) Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. (2015) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak. |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Banking Auditing Bujang, Romzan Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title | Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title_full | Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title_fullStr | Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title_full_unstemmed | Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title_short | Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
| title_sort | relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / romzan bujang |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Banking Auditing |
| url | https://ir.uitm.edu.my/id/eprint/36257/ |