A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid

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A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid

Retailing in Malaysia has been growing tremendously over last few years. The competitions among retailers are getting more fierce. This is the time for careful operations and retailers will find it more important than ever to develop new and clear directions to maintain their market share. Competiti...

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Bibliographic Details
Main Author:	Jaid, Nor Hilmi
Format:	Thesis
Language:	English
Published:	1998
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/36065/

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