A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari

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A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari

The purpose of this study was to determine whether tangible, reliability responsiveness, assurance and empathy that influence customer satisfaction using SERVQUAL in the context of internet service toward Telekom Malaysia The population used in this study were customers at TM Point Sungai Petani. Sa...

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Bibliographic Details
Main Author:	Zahari, Nur Bazilah
Format:	Student Project
Language:	English
Published:	2019
Subjects:	Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/35821/

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