Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]

QR Code

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]

Consumer complaints are no longer viewed as a negative light to the organization performance. In general, consumer complaints can be used as a benchmark for appraisal of their service quality and an important opportunity for the companies to improve. In other words, complaints play an important indi...

Full description

Bibliographic Details
Main Authors:	Mat, Azmi, Mohd Ali, Ainunnazlee, Mohamad Salleh, Mohammad Zaim, Kori, Nur Liana
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/35443/

Similar Items

The influences of electronic word of mouth towards consumer purchasing behavior / Ain Nabila Misran Farah and Syahidah Norjai
by: Misran, Ain Nabila, et al.
Published: (2016)

Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak
by: Abd Razak, Nor Fatin Amirah
Published: (2015)

Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof
by: A.Raof, Rafidah
Published: (2018)

The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli
by: Ramli, Mohd Harith
Published: (2007)

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari
by: Abdul Rahman, Abdul Rais, et al.
Published: (2018)

Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli
by: Madli, Faerozh
Published: (2013)

The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]
by: Abd Raman, Abd Latif, et al.
Published: (2013)

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi
by: Nawi, Nor Laili
Published: (2011)

The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail
by: Ismail, Siti Ilmiah
Published: (2014)

Customer frustration incident and frustration behavior for priority plus program at Concorde Hotel Shah Alam / Siti Daleela Mohd Wahid
by: Mohd Wahid, Siti Daleela
Published: (2006)

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
by: Azis, Ahmad Zamie, et al.
Published: (2010)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar
by: Omar, Nor Hashimah
Published: (2005)

Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas
by: Mohamad Yunus, Noor’ain, et al.
Published: (2018)

A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]
by: Salman, Salmah, et al.
Published: (2010)

Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah
by: Othman, Zulhan, et al.
Published: (2014)

A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]
by: Abd Razak, Annisa Ilyana, et al.
Published: (2010)

Explaining store behavioral loyalty: the antecedents and roles of store image, self-image, and social and environment image in the fashion industry / Jamaliah Mohd. Yusof, Prof. Madya Dr. Rosidah Musa and Prof. Madya Dr. Sofiah Abd Rahman
by: Mohd. Yusof, Jamaliah, et al.
Published: (2010)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim
by: Muhamad Hassim, Mohd Hashimi
Published: (2006)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan
by: Radzuan, Mohd Redza Nizam
Published: (2008)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin
by: Mohd Yasin, Munira
Published: (2007)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid
by: Abdul Hamid, Norizzati
Published: (2007)

The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop
by: Yusop, Nur Fitra Azira
Published: (2018)

Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi
by: Zawawi, Haniza
Published: (2007)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman
by: Abdul Rahman, Mohd Fadzli
Published: (2006)

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim
by: Ibrahim, Mohammad Ariff
Published: (2006)

Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim
by: Abdul Rahim, Zulkefli
Published: (2018)

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin
by: Mohamad Amin, Siti Zarina
Published: (2004)

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa
by: Isa, Rafidah
Published: (2007)

A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani
by: Abdul Ghani, Azlina
Published: (2006)

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop
by: Asirop, Fazilah
Published: (2004)

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
by: Ambia, Norafidah
Published: (2001)

The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh
by: Saleh, Alia Zafira
Published: (2007)

A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid
by: Mohamed Yazid, Norazah
Published: (2007)

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran
by: Mohd Amran, Ainaa Nadia
Published: (2007)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad
by: Mohamad, Aini Tasnim
Published: (2008)

Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar
by: Husain, Norhazimah, et al.
Published: (2013)

Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad
by: Mohamad, Nurul Huda
Published: (2009)

Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris
by: Waris, Norliana
Published: (2011)

A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria
by: Zakaria, Nor Hazliza
Published: (2009)

The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim
by: Hashim, Nor Hasidah
Published: (2011)