Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]

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Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]

This research is about the Service Quality dimensions that become important for express bus services as a form of land public transport. The ICOP SHE 2010 emphasises good and quality service to customer in which requires the service provider to offer the best service to meet the customers’ needs. Th...

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Bibliographic Details
Main Authors:	Ahmad, Murzamir, Osman, Norhasnisam, Mukhtar, Farah Wahida
Format:	Student Project
Language:	English
Published:	2017
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/35159/

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