Students' perception and expectation of service quality
at UiTM Kuala Pilah / Haslinda Ab Malek, Isnewati Ab Malek and Noreha Mohamed Yusof

QR Code

Students' perception and expectation of service quality at UiTM Kuala Pilah / Haslinda Ab Malek, Isnewati Ab Malek and Noreha Mohamed Yusof

The students of higher education have increased rapidly. Students are the most important customer of a university. Therefore, a university should make sure that, it has a high quality education system and should also provide a proper learning environment in order to enhance the learning process....

Full description

Bibliographic Details
Main Authors:	Ab Malek, Haslinda, Ab Malek, Isnewati, Mohamed Yusof, Noreha
Format:	Research Reports
Language:	English
Published:	2012
Subjects:	Learning. Learning strategies Higher Education Total quality management in education. Total quality management in higher education
Online Access:	https://ir.uitm.edu.my/id/eprint/35046/

Similar Items

‘Bureaucracy within representative government: an overview among UiTM Melaka lecturers’/ Mohd Ab Malek Md Shah, Jeniwaty Mohd Jody and Nor Azira Ayob
by: Md Shah, Mohd Ab Malek, et al.
Published: (2012)

Buletin Kualiti Jilid 1 Isu 2/ Syafini Muda@Yusof ...[et al.]
by: Muda @ Yusof, Syafini, et al.
Published: (2015)

Environmental study satisfaction: case of public universities in Klang Valley - student's hostel room / Nur Adilla Abd Rahaman, Arniatul Aiza Mustapha and Azizan Nor
by: Abd Rahaman, Nur Adilla, et al.
Published: (2010)

Presentation of Keynotes Address 5 Tittle : Global Leadership for World-Class University / Professor Dr. Garry James Clayton
by: Clayton, Garry James
Published: (2010)

The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
by: Abdul Razak, Nurhanisah
Published: (2017)

Influence 5S implementation to higher education institution at Selangor / Nor Azira Ariffin
by: Ariffin, Nor Azira
Published: (2010)

Quality of education in UiTM Kedah: Bachelor of Administrative Science students’ perspectives / Mohd Firdaus Yusoff and Mohd Firdaus Osman
by: Yusoff, Mohd Firdaus, et al.
Published: (2010)

Industrial training system / Muhammad Afiq Muhamad Yusof
by: Muhamad Yusof, Muhammad Afiq
Published: (2013)

A knowledge transfer model on information technology outsourcing / Rozita Hanapi, Emelia Hj. Abdul Rahim and Sharidatul Akma Abu Seman
by: Hanapi, Rozita, et al.
Published: (2012)

Persepsi guru dan pelajar - pelajar sekolah menengah di negeri Kedah terhadap Universiti Teknologi Mara (UiTM): satu tinjauan / Zaliha Hussin ... [et al.]
by: Hussin, Zaliha, et al.
Published: (2005)

Sistem e-PA / Azilawati Abdullah @ Abd Aziz ...[et al.]
by: Abdullah @ Abd Aziz, Azilawati, et al.
Published: (2020)

Persepsi pelajar terhadap pensyarah Unit Pendidikan Islam Politeknik Tuanku Syed Sirajuddin / Norhafizah Mohd Ghazali
by: Mohd Ghazali, Mohd Ghazali
Published: (2019)

Sistem pencarian pakar oleh Unit Pengurusan Kualiti UiTM Cawangan Kelantan / Nik Zam Nik-Wan ...[et al.]
by: Nik-Wan, Nik Zam, et al.
Published: (2020)

Perceived organizational support (POS) and the career success among academician in Malaysian Universities / Siti Meriam Ali and Mohd Rizaimy Shaharudin
by: Ali, Siti Meriam, et al.
Published: (2016)

Post-Graduate Perceptions On Online Subject Registration – A Case Study At UiTM / Farah Adlina Ropaie...[et al.]
by: Ropaie, Farah Adlina, et al.
Published: (2010)

Development of scorm compliant LMS: a comparative study among selected global standards / Nurmaisara Za'ba … [et_al.]
by: Za'ba, Nurmaisara, et al.
Published: (2009)

A study on the relationship between organizational learning and organizational commitment at Pejabat Pendidikan Daerah Lipis (PPDL) / Nurulain Athirah Isa
by: Isa, Nurulain Athirah
Published: (2019)

The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
by: Zainol, Nurul Hazirah
Published: (2017)

The relationship between total quality management and firm performance at Majlis Agama Islam dan Adat Melayu Perak (MAIPk), Ipoh, Perak / Norsiha Abdul Hanid
by: Abdul Hanid, Norsiha
Published: (2017)

The effect of individual characteristics and academic integrity policies on academic dishonesty practices / Mohd Sobre Ismail, Amirrul Muhminin Darussamin and Muraddin Purag
by: Ismail, Mohd Sobre, et al.
Published: (2017)

Integrating peace education in pre-service teachers training programs: views from teacher educators and prospective teachers in Pakistan / Sufi Amin, Nabi Bux Jumani and Samina Malik
by: Amin, Sufi, et al.
Published: (2019)

Personality traits and entrepreneurial intention: mediating effect of educational support in public higher education / Mazlina Mamat ...[et al.]
by: Mamat, Mazlina, et al.
Published: (2021)

Good university governance: budgeting participation and internal control / Rulyanti Susi Wardhani ... [et al.]
by: Wardhani, Rulyanti Susi, et al.
Published: (2019)

An extended european foundation for quality management excellence model for quality performance in Malaysian higher education institutions
by: Ismail, Rosli
Published: (2016)

New promotion criteria for academics: a case of University Teknologi Mara / Fauziah Noordin … [et al.]
by: Noordin, Fauziah, et al.
Published: (2012)

The perception of cooperative learning in teaching and learning in central Malaysia high school / Ahmad Fahim Zulkifli and Muhammad Fikri Arif Adnan
by: Zulkifli, Ahmad Fahim, et al.
Published: (2021)

Kajian impak Universiti Teknologi Mara Kedah / Pm Dr. Zaliha Hj Hussin…[et al.]
by: Hj Hussin, PM Dr. Zaliha, et al.
Published: (2008)

Factors influencing students' performance at Universiti Teknologi MARA (UiTM) Kelantan branch / Mas Ayu Diana Mohd Fauzi ...[et al.]
by: Mohd Fauzi, Mas Ayu Diana, et al.
Published: (2020)

Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch
by: Loo, Wai Thien
Published: (2001)

Relationship between Total Quality Management principles and Culture of Teaching and Learning in Iranian secondary schools
by: Pour Rajab, Masoumeh
Published: (2013)

An empirical study on the effects of taking less credit hours on the performance of UiTM Sarawak's probation students /Mariam Rahmat... [et al.]
by: Rahmat, Mariam, et al.
Published: (2009)

Cash flow management on PTPTN loan among IPTA Bachelor degree program students in Sabah and Sarawak / Corina Joseph
by: Joseph, Corina, et al.
Published: (2004)

Refining the terminology of pre-higher education students: a quantitative study of entry qualifications, academic performance and family background / Imelia Laura Daneil, Anealka Aziz and Tang Howe Eng
by: Daneil, Imelia Laura, et al.
Published: (2020)

Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia
by: Mukhtar, Ramlah
Published: (2013)

Incorporating quality management system in the implementation of OBE at Faculty of Engineering, UPM
by: Noordin, Nor Kamariah, et al.
Published: (2008)

Comparing the best model of students performance using logistic regression: A case study of final year result performance of student UniKL MiiT at Division of Corporate Policy & Strategic Planning, Majlis Amanah Rakyat (MARA) / Fairuz Atiqah Muhammad Ali
by: Muhammad Ali, Fairuz Atiqah
Published: (2014)

Kecenderungan menjalankan inovasi pengajaran dan pembelajaran (PdP) dalam kalangan pensyarah bagi mendepani Revolusi Industri (IR) 4.0 / Amutha Gopal Villoo @ Venugopal, Amu
by: Gopal Villoo @ Venugopal, Amu, Amutha
Published: (2019)

Measuring leadership values based on value-based total performance excellence model (VBTPEM) / Mohd Rashid Ab Hamid , Zainol Mustafa , Nur Riza Mohd Suradi , Mokhtar Abdullah , Fazli Idris , Wan Rosmanira Ismail , Zalina Mohd Ali and Norkisme Zainal Abidin
by: Ab Hamid, Mohd Rashid, et al.
Published: (2010)

Measuring students’ loyalty through students’ perception of service quality: A case study at International College of Yayasan Melaka / Siti Aisah Ganti
by: Ganti, Siti Aisah
Published: (2015)

Evaluating The Perceived Effects Of Total Quality Management (Tqm) Training Program In Tenaga Nasional
by: Haron, Khalidah
Published: (1995)