A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil

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A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil

Transportation, like any other industry requires efficient management because of its keen competition between the various transportation companies and at the same time each company is also in competition with other types of carriers. In order to survive in this competitive business, the company has...

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Bibliographic Details
Main Author:	Shamsul Khalil, Shuhaniza
Format:	Student Project
Language:	English
Published:	1994
Subjects:	Consumer satisfaction Customer services. Customer relations Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/34819/

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