The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil

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The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil

Introduction: The learning organization, organization's commitment and internal marketing are important elements to achieve patient satisfaction. In order to satisfy patients, Poliklinik Eksekutif USM‟s staffs must continually advance their competence through ongoing learning, they must feel co...

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Bibliographic Details
Main Author:	Mohamad A‟Idil, Sara Aiffa
Format:	Student Project
Language:	English
Published:	2016
Subjects:	Consumer satisfaction Customer services. Customer relations Personnel management. Employment management Employee motivation
Online Access:	https://ir.uitm.edu.my/id/eprint/34769/

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