Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]

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Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]

Describes a study performed in Sungai Petani, Kedah, Malaysia to develop a reliable and valid scale for the measurement of the perceived serv ice quality of bank serv ices. The Bank Islam which located in Sungai Petani , Kedah , Malaysia has been chosen as a sample for the research field study. A...

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Bibliographic Details
Main Authors:	Sadek, Daing Maruak, Anuar, Azyyati, Zainal, Noor Saliza
Format:	Research Reports
Language:	English
Published:	2011
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/34607/

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