A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri

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A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri

A study was conducted to analyze the performance of service counters at Employees’ Provident Fund (EPF) of Kota Bharu. The aims of this study are to determine the average waiting time spend by a customer in the queue, the average waiting time spend by a customer in the system and as well as to find...

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Bibliographic Details
Main Author:	Sapri, Nik Nur Fatin Fatihah
Format:	Monograph
Language:	English
Published:	Bachelor of Science (Hons) Statistics 2015
Subjects:	Customer services. Customer relations Personnel management. Employment management Job analysis
Online Access:	https://ir.uitm.edu.my/id/eprint/34254/

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