A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]

A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]

Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided b...

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Bibliographic Details
Main Authors: Salman, Salmah, Mohd Nazir, Siti Nazira, Md Yusuf, Siti Nur Raidah, Ahmad, Jasmine
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/34046/

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