A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]
Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided b...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/34046/ |
| _version_ | 1848808444885204992 |
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| author | Salman, Salmah Mohd Nazir, Siti Nazira Md Yusuf, Siti Nur Raidah Ahmad, Jasmine |
| author_facet | Salman, Salmah Mohd Nazir, Siti Nazira Md Yusuf, Siti Nur Raidah Ahmad, Jasmine |
| author_sort | Salman, Salmah |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided by the Rehabilitation and Industrial Training Centre (PLPP) in Bangi, Selangor. Disabled person or generally referred to as ‘disabled’ are those with a physical or mental impairment that substantially limits one or more major life activities. This study focuses on the level of awareness towards the type of services provided to the disabled students such as educational and training programmes, facilities as well as services. In addition, the study identifies the satisfaction level on services provided by PLPP through self-administered questionnaire. The findings of this study contribute to the understanding of crucial factors in rendering services for the disabled students. |
| first_indexed | 2025-11-14T22:58:49Z |
| format | Conference or Workshop Item |
| id | uitm-34046 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:58:49Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-340462020-09-30T02:08:18Z https://ir.uitm.edu.my/id/eprint/34046/ A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] Salman, Salmah Mohd Nazir, Siti Nazira Md Yusuf, Siti Nur Raidah Ahmad, Jasmine Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided by the Rehabilitation and Industrial Training Centre (PLPP) in Bangi, Selangor. Disabled person or generally referred to as ‘disabled’ are those with a physical or mental impairment that substantially limits one or more major life activities. This study focuses on the level of awareness towards the type of services provided to the disabled students such as educational and training programmes, facilities as well as services. In addition, the study identifies the satisfaction level on services provided by PLPP through self-administered questionnaire. The findings of this study contribute to the understanding of crucial factors in rendering services for the disabled students. 2010 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/34046/1/34046.pdf Salman, Salmah and Mohd Nazir, Siti Nazira and Md Yusuf, Siti Nur Raidah and Ahmad, Jasmine (2010) A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia. |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Salman, Salmah Mohd Nazir, Siti Nazira Md Yusuf, Siti Nur Raidah Ahmad, Jasmine A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title | A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title_full | A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title_fullStr | A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title_full_unstemmed | A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title_short | A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.] |
| title_sort | study on disabled people perceptions on service quality provided by the industrial training center and rehabilitation (plpp) / salmah salman...[et al.] |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/34046/ |