Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]
Malaysia has made significant strides in reducing poverty by introducing initiatives which are intensive, prioritised and coordinated to achieve the National Key Result Areas (NKRA) target in improving living standard of citizen. The Ministry of Women, Family and Community Development is one of the...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/34038/ |
| _version_ | 1848808442896056320 |
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| author | Abdul Shukor, Nor Hayati Abu Hasan, Norraidah Syed Mohd Fuzi, Sharifah Faatihah Moulton, Noorie Haryaniee Ahmad, Jasmine |
| author_facet | Abdul Shukor, Nor Hayati Abu Hasan, Norraidah Syed Mohd Fuzi, Sharifah Faatihah Moulton, Noorie Haryaniee Ahmad, Jasmine |
| author_sort | Abdul Shukor, Nor Hayati |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Malaysia has made significant strides in reducing poverty by introducing initiatives which are intensive, prioritised and coordinated to achieve the National Key Result Areas (NKRA) target in improving living standard of citizen. The Ministry of Women, Family and Community Development is one of the main agencies responsible to improve the standard of living for low income household. One of the many efforts taken by the Ministry is to improve the Federal Welfare Assistance Delivery System. The main objective of the Federal Welfare Assistance Delivery System is to ensure all recipients receive the financial assistance within a specified time. This paper delves into the client and staff perception toward the implementation of Welfare Assistance Delivery System and the effectiveness of the system in distributing Federal financial welfare assistance on the first day of each month. Interview and survey were done to measure the level of employee awareness and views, as well as client satisfaction to this system. Findings of this research will contribute to the improvement of Welfare Delivery System at Welfare Department and other government agencies. |
| first_indexed | 2025-11-14T22:58:47Z |
| format | Conference or Workshop Item |
| id | uitm-34038 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:58:47Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-340382020-11-25T02:19:27Z https://ir.uitm.edu.my/id/eprint/34038/ Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] Abdul Shukor, Nor Hayati Abu Hasan, Norraidah Syed Mohd Fuzi, Sharifah Faatihah Moulton, Noorie Haryaniee Ahmad, Jasmine Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Malaysia has made significant strides in reducing poverty by introducing initiatives which are intensive, prioritised and coordinated to achieve the National Key Result Areas (NKRA) target in improving living standard of citizen. The Ministry of Women, Family and Community Development is one of the main agencies responsible to improve the standard of living for low income household. One of the many efforts taken by the Ministry is to improve the Federal Welfare Assistance Delivery System. The main objective of the Federal Welfare Assistance Delivery System is to ensure all recipients receive the financial assistance within a specified time. This paper delves into the client and staff perception toward the implementation of Welfare Assistance Delivery System and the effectiveness of the system in distributing Federal financial welfare assistance on the first day of each month. Interview and survey were done to measure the level of employee awareness and views, as well as client satisfaction to this system. Findings of this research will contribute to the improvement of Welfare Delivery System at Welfare Department and other government agencies. 2010 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/34038/1/34038.pdf Abdul Shukor, Nor Hayati and Abu Hasan, Norraidah and Syed Mohd Fuzi, Sharifah Faatihah and Moulton, Noorie Haryaniee and Ahmad, Jasmine (2010) Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia. |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Abdul Shukor, Nor Hayati Abu Hasan, Norraidah Syed Mohd Fuzi, Sharifah Faatihah Moulton, Noorie Haryaniee Ahmad, Jasmine Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title | Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title_full | Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title_fullStr | Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title_full_unstemmed | Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title_short | Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.] |
| title_sort | client and staff perception toward federal welfare assistance delivery system at welfare department, ministry of women, family and community development / nor hayati abdul shukor... [et al.] |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/34038/ |