Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi
Many health organizations are currently moving to offer their service effectively to the customers. However, providing excellent services to the customers is not an easy task since service delivery in the hospital may require a dynamic composition of a number of elementary services in an organizatio...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/34022/ |
| _version_ | 1848808438691266560 |
|---|---|
| author | Abdul Wahab, Norasheda Mohd Razi, Nur Fazidah |
| author_facet | Abdul Wahab, Norasheda Mohd Razi, Nur Fazidah |
| author_sort | Abdul Wahab, Norasheda |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Many health organizations are currently moving to offer their service effectively to the customers. However, providing excellent services to the customers is not an easy task since service delivery in the hospital may require a dynamic composition of a number of elementary services in an organization. This study empirically examines the factors of customer satisfaction towards healthcare public service delivery from the perspective of consultation, accessibility, courtesy, information and redress (remedy failures). This research is conducted in order to investigate customer satisfaction in Hospital Sultan Abdul Halim, Kedah and a questionnaire was distributed to the customers that received health services. Hence, this research will lead to initiatives to enhance public service delivery to provide the best quality of service that is faster, better and more flexible services to the customers |
| first_indexed | 2025-11-14T22:58:43Z |
| format | Conference or Workshop Item |
| id | uitm-34022 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:58:43Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-340222020-09-28T04:39:01Z https://ir.uitm.edu.my/id/eprint/34022/ Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi Abdul Wahab, Norasheda Mohd Razi, Nur Fazidah Consumer satisfaction Customer services. Customer relations Many health organizations are currently moving to offer their service effectively to the customers. However, providing excellent services to the customers is not an easy task since service delivery in the hospital may require a dynamic composition of a number of elementary services in an organization. This study empirically examines the factors of customer satisfaction towards healthcare public service delivery from the perspective of consultation, accessibility, courtesy, information and redress (remedy failures). This research is conducted in order to investigate customer satisfaction in Hospital Sultan Abdul Halim, Kedah and a questionnaire was distributed to the customers that received health services. Hence, this research will lead to initiatives to enhance public service delivery to provide the best quality of service that is faster, better and more flexible services to the customers 2010 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/34022/1/34022.pdf Abdul Wahab, Norasheda and Mohd Razi, Nur Fazidah (2010) Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah. |
| spellingShingle | Consumer satisfaction Customer services. Customer relations Abdul Wahab, Norasheda Mohd Razi, Nur Fazidah Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title | Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title_full | Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title_fullStr | Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title_full_unstemmed | Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title_short | Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi |
| title_sort | customer satisfaction towards public service delivery at hospital sultan abdul halim, sungai petani, kedah / norasheda abdul wahab and nur fazidah mohd razi |
| topic | Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/34022/ |