Factors that influence customer retention of using internet
banking in Malaysia / Mohamad Shamsul Idham Mohd Salleh

QR Code

Factors that influence customer retention of using internet banking in Malaysia / Mohamad Shamsul Idham Mohd Salleh

This study is regarding the factors that influence customer retention of using internet banking in Malaysia. It was conducted to identify the factors that influence customer retention of using internet banking service in Malaysia, to investigate the relationship between responsiveness, ease to us...

Full description

Bibliographic Details
Main Author:	Mohd Salleh, Mohamad Shamsul Idham
Format:	Student Project
Language:	English
Published:	2013
Subjects:	HF Commerce
Online Access:	https://ir.uitm.edu.my/id/eprint/33975/

Similar Items

The challenges facing by expatriate – a case study in Maju Holdings Sdn Bhd / Azizul Syawal Idham Shamsul Ambia
by: Shamsul Ambia, Azizul Syawal Idham
Published: (2010)

Application of system dynamic in Takaful model / Arwin Idham Mohamad
by: Idham Mohamad, Arwin
Published: (2014)

e-DI@RY / Mohd Idham Ismail
by: Mohd Idham , Ismail
Published: (2002)

Outsourcing of bank branch delivery network : a feasibility study for Bank Muamalat Malaysia Berhad / Shamsul Bahar bin Ahamad Zainal Badri
by: Ahamad Zainal Badri, Shamsul Bahar
Published: (2005)

Outsourcing of bank branch delivery network : a feasibility study for Bank Muamalat Malaysia Berhad / Shamsul Bahar bin Ahamad Zainal Badri
by: Ahamad Zainal Badri, Shamsul Bahar
Published: (2005)

Developing mobile application for event information dissemination (Campus Shout Out) / Mohamad Idham Md Sharif
by: Md Sharif, Mohamad Idham
Published: (2020)

Retail customers' perception towards internet banking in Malaysia / Suliman Adam
by: Adam, Suliman
Published: (2001)

Synthesis of biodiesel from Cocos nucifera copra oil, an agricultural residue / Mohd Idham Hakimi Razali
by: Mohd Idham Hakimi , Razali
Published: (2017)

Automotive Purveyor / Ahmad Avizmuqri Mohd Shamsul
by: Ahmad Avizmuqri, Mohd Shamsul
Published: (2020)

Investigation on phases transformation and mechanical properties of ductile iron by new heat treatment process / Mohd Faizul Idham Mohd Zulkipli
by: Mohd Zulkipli, Mohd Faizul Idham
Published: (2013)

The mediating role of customer satisfaction in customer retention model: A Case of local automobile brands in Malaysia
by: Koay, Kian Yeik *, et al.
Published: (2016)

Duties of a banker towards his customers / Shamsul Bahrin Baharuddin
by: Baharuddin, Shamsul Bahrin
Published: (1982)

Agricultural trend and economic growth in Malaysia: An analysis / Mohamad Idham Md Razak, Nor Azizah Mohammad Amin and Faridah Pardi
by: Md Razak, Mohamad Idham, et al.
Published: (2012)

Adoption of Retail Internet Banking: A Study of Demographic Factors
by: Jayaraman, Munusamy, et al.
Published: (2013)

The impact of economic variable on exchange rate in Malaysia / Mohamad Hasraf Mohamad Azmi and Shamsul Anuar Hasshim
by: Mohamad Azmi, Mohamad Hasraf, et al.
Published: (2016)

A study of customer retention and churn rate management through data mining and customer profiling of Malaysian mobile user
by: Ong, Derek Lai Teik *, et al.
Published: (2012)

Pandangan pengguna terhadap keberkesanan identiti korporat syarikat penerbangan bajet rendah: kajian kes Air Asia Airlines / Mohd Hafizul Idham
by: Idham, Mohd Hafizul
Published: (2003)

Study of the relationship between retention strategies and job performance in Malaysia banking industry
by: Chua, Bing Luen, et al.
Published: (2013)

Factors leading to customer retention in the high volume-low volume service context: Evidence from the mobile service industry
by: Cheng, Boon Liat *, et al.
Published: (2020)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

The effectiveness of advertising campaign towards organ donation and transplant in Malaysia / Muhammad Aidzul Idham Keroman
by: Keroman, Muhammad Aidzul Idham
Published: (2013)

Toxicity profiling of gold and iron oxide nanoparticles as a radiographic contrast media / Muhamad Idham Mohamed
by: Mohamed, Muhamad Idham
Published: (2015)

Flexible working practices as an employee retention tool in Malaysia banking industry / Masyanti Mansor
by: Mansor, Masyanti
Published: (2012)

Information and globalization / Norshahiba Mohamad Salleh
by: Mohamad Salleh, Norshahiba
Published: (2015)

Fit-To-Go Box ( Healhty Sandwich Box ) / Mohamad Firdaus Mohd Salleh
by: Mohamad Firdaus, Mohd Salleh
Published: (2020)

Factors Influencing User Acceptance Of Internet Stock Trading In Penang
by: Muniandy, Gopi
Published: (2006)

Factors Influencing Customers Satisfaction In Online Shopping
by: Yuan, Bing
Published: (2015)

The factors impact on employee retention in semiconductor industry
by: Chia, Sin Ling, et al.
Published: (2014)

Movement sensor faucet/ Muhammad Idham Kamarulzaman, Zulhanif Rozali and Muhammad Iqmal Rosely
by: Kamarulzaman, Muhammad Idham, et al.
Published: (2018)

A case study on retail performance towards non-aviation revenues in Senai International Airport / Nur Hidayah Mohd Salleh
by: Mohd Salleh, Nur Hidayah
Published: (2012)

Automatic whiteboard cleaner/ Muhammad Idham Abd Aziz ...[et al.]
by: Abd Aziz, Muhammad Idham, et al.
Published: (2018)

Awareness of internet banking / Wan Mohamad Nidtzar Wan Mohd Nadziham
by: Wan Mohd Nadziham, Wan Mohamad Nidtzar
Published: (2018)

Conceptual Framework on Usage of Islamic Banking amongst Banking Customers in Libya
by: Albashir, Walid Ali, et al.
Published: (2017)

Customer satisfaction on mobile banking in Perak, Malaysia
by: Chang, Yong Hui, et al.
Published: (2020)

A study on customer service at Petronas service stations / Huda @ Norulhuda Mohamad
by: Mohamad, Huda @ Norulhuda
Published: (1992)

Isu-isu dalam kes harta sepencarian di Mahkamah Syariah Singapura : satu analisis / Idham Halid Romli
by: Romli, Idham Halid
Published: (2010)

The effect of value creation and reputation on the intangible success of born global new internet ventures / Shamsul Baharin Saihani
by: Saihani, Shamsul Baharin
Published: (2018)

The effect of value creation and reputation on the intangible success of born global new internet ventures / Shamsul Baharin Saihani
by: Saihani, Shamsul Baharin
Published: (2018)

Report on proposed interior design scheme of Cub Prix Cafe for Safe Aim Mutual Sdn. Bhd. at Lot Pt 120962, Jalan of Raja Nazrin Shah, 31650, Ipoh, Perak. / Mohamad Idham Harun
by: Harun, Mohamad Idham
Published: (2011)