The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]

Service quality can be defined as the degree to which a service meets a customer’s needs or expectation. Service receivers may have different values and different grounds of assessment towards the same service or organization. Quality is more than a relationship between a customer and a service prov...

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Bibliographic Details
Main Authors: Mawardee, Effi Effendi, Noor Azhar, Mohd Nur Farhan, Saad, Hana, Zakaria, Rozainizawati, Mat Saad, Siti Normaziah
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/33968/

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