Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi
Quality management practices in organization are the prerequisite in seeking for achieved high performance. One of the tools used by many organizations including Higher Education Providers (HEP) is Malcolm Baldrige National Quality Award Criteria (MBNQA). UNITI College in Port Dickson, Negeri Sembil...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/33957/ |
| _version_ | 1848808421753618432 |
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| author | Abbas, Azizul Haddi, Mohd Hijan Faiz |
| author_facet | Abbas, Azizul Haddi, Mohd Hijan Faiz |
| author_sort | Abbas, Azizul |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Quality management practices in organization are the prerequisite in seeking for achieved high performance. One of the tools used by many organizations including Higher Education Providers (HEP) is Malcolm Baldrige National Quality Award Criteria (MBNQA). UNITI College in Port Dickson, Negeri Sembilan is the one of HEP that have their own objective to get ISO certification by applying quality management practices based on MBNQA education for excellence criteria’s. The MBNQA criteria highlighted in this study are Leadership, Strategic Planning, Customer and Market Focus, Measurement, Analysis, Knowledge Management and Business Result. The purpose of this research is to assist the management of UNITI College in implementing quality management practices at their college before they applied for ISO certification. The significances of this research covered the top management, academic staff, student and researcher. |
| first_indexed | 2025-11-14T22:58:27Z |
| format | Conference or Workshop Item |
| id | uitm-33957 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:58:27Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-339572020-09-29T06:54:34Z https://ir.uitm.edu.my/id/eprint/33957/ Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi Abbas, Azizul Haddi, Mohd Hijan Faiz Communication in management. Communication in organizations. Communication of information Labor. Work environment Leadership. Transformational leadership Quality management practices in organization are the prerequisite in seeking for achieved high performance. One of the tools used by many organizations including Higher Education Providers (HEP) is Malcolm Baldrige National Quality Award Criteria (MBNQA). UNITI College in Port Dickson, Negeri Sembilan is the one of HEP that have their own objective to get ISO certification by applying quality management practices based on MBNQA education for excellence criteria’s. The MBNQA criteria highlighted in this study are Leadership, Strategic Planning, Customer and Market Focus, Measurement, Analysis, Knowledge Management and Business Result. The purpose of this research is to assist the management of UNITI College in implementing quality management practices at their college before they applied for ISO certification. The significances of this research covered the top management, academic staff, student and researcher. 2010 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/33957/1/33957.pdf Abbas, Azizul and Haddi, Mohd Hijan Faiz (2010) Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah. |
| spellingShingle | Communication in management. Communication in organizations. Communication of information Labor. Work environment Leadership. Transformational leadership Abbas, Azizul Haddi, Mohd Hijan Faiz Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title | Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title_full | Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title_fullStr | Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title_full_unstemmed | Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title_short | Staff perspectives toward quality management practices at UNITI College, Pasir Panjang, Port Dickson, Negeri Sembilan / Azizul Abbas and Mohd Hijan Faiz Haddi |
| title_sort | staff perspectives toward quality management practices at uniti college, pasir panjang, port dickson, negeri sembilan / azizul abbas and mohd hijan faiz haddi |
| topic | Communication in management. Communication in organizations. Communication of information Labor. Work environment Leadership. Transformational leadership |
| url | https://ir.uitm.edu.my/id/eprint/33957/ |