A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]

QR Code

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]

This research is about A Study on Factors Influencing Customer Satisfaction in Perpustakaan Sultan Badlishah. The study has been come out in Universiti Teknologi Mara (UiTM) Kedah. Apart from that, this study also focuses on final semester student of UiTM Kedah students. The objective of this resear...

Full description

Bibliographic Details
Main Authors:	Arshad, Afizana Izura, Ahmad, Azimah, Abu Bakar, Siti Balkis
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/33927/

Similar Items

Laporan Tahunan 2024 Perpustakaan Sultan Badlishah, UiTM Cawangan Kedah
by: Khasim, Azizah
Published: (2024)

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]
by: Mawardee, Effi Effendi, et al.
Published: (2010)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]
by: Akbar, Jamaludin, et al.
Published: (2006)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]
by: Mahadi, Mohamad Noor Faiez, et al.
Published: (2010)

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi
by: Abdul Wahab, Norasheda, et al.
Published: (2010)

Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]
by: Mohd. Yusof, Zulkafli, et al.
Published: (2005)

An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim
by: Kasim, Roszianah
Published: (2006)

Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]
by: Sadek, Daing Maruak, et al.
Published: (2011)

A study on the effectiveness of promotional tools used by the Katerina Hotel / Norhidayah Mohd Sehat
Published: (2007)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad
by: Mohd Saad, Norsaliza
Published: (2006)

Supplier selection decision support model: a case study of giant hypermarket in Selangor / Raja Nazim Raja Abdullah
Published: (2016)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
by: Ramli, Ida Aziaty
Published: (2008)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
by: Mohamad Nasir, Nur Fatin Atiqah, et al.
Published: (2013)

User Satisfaction on printer materials in Perpustakaan Tun Abdul Razak (PTAR)2 / Dg. Suraini Abd. Lait
by: Abd. Lait, Dg. Suraini
Published: (2009)

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman
by: Abdul Rahman, Siti Nor Azimah
Published: (2012)

A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin
by: Arifin, Nur Ainisa
Published: (2003)

A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry
by: Jefrry, Zahrul Hisyam
Published: (2015)

Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad
by: Haji Sidi Ahmad, Mohd Hazizol
Published: (2015)

Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail
by: Ismail, Aliya Huda
Published: (2015)

Adopting & measuring customer service quality (SQ) in Islamic banks: A case study in Bank Islam Malaysia Berhad in Segamat, Johor / Nur Insyirah Anuwar
by: Anuwar, Nur Insyirah
Published: (2017)

Kedah Dalam Zaman Pemerintahan Sultan Badlishah (1943 – 1958)
by: Ahmad, Aini Wan
Published: (1983)

UiTM juara Festival Majlis Kebudayaan Universiti
by: Sinar, Harian
Published: (2010)

A case study on perceived waiting time, customer satisfaction and repatronization at Kentucky Fried Chicken (KFC), i-City, Section 7, Shah Alam / Wan Nur Farhana Wan Sazali and Maisarah Mazlan
by: Wan Sazali, Wan Nur Farhana, et al.
Published: (2013)

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain
by: Hussain, Khairul Farhana
Published: (2011)

A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
by: Ab Rahman, Noor Amira
Published: (2011)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
by: Zakaria, Hasbullah
Published: (2008)

Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian
by: Lian, Farino Santani
Published: (2009)

The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya
by: Yahaya, Ielda Suraya
Published: (2009)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor
by: Masor@Mansor, Nur Hazwani
Published: (2007)

Promotional strategy to convince dial-up users to convert to Streamyx / Nurfaiza Nazura Ramli
by: Ramli, Nurfaiza Nazura
Published: (2008)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid
by: Abdul Rashid, Mas Anom
Published: (2012)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin
by: Kamarudin, Robieahton
Published: (2008)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
by: Abu Zaireen, Nadiah
Published: (2013)

The Doctoral Research Abstracts: modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah
by: Abdullah, Noordini
Published: (2016)

The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias
by: Alias, Zuraini
Published: (2017)

The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz
by: Adzam Yukhairiz, Nur Shuhada
Published: (2017)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
by: Abdul Rahman, Nor Irwani
Published: (2015)

Event management knowledge domains as the antecedents for successful cultural events in Malaysia / Qistina Donna Lee Abdullah
by: Lee Abdullah, Qistina Donna
Published: (2014)