Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova
ICTs have changed the way people interact with each other – not only in everyday situations, but also in the work context. Inevitably, managers need to develop their management techniques to suit the new ICT-mediated communication reality. As it has been suggested that new flexible work forms (virtu...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Sarawak
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/33926/ |
| _version_ | 1848808413039951872 |
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| author | Gerda, Mihhailova |
| author_facet | Gerda, Mihhailova |
| author_sort | Gerda, Mihhailova |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | ICTs have changed the way people interact with each other – not only in everyday situations, but also in the work context. Inevitably, managers need to develop their management techniques to suit the new ICT-mediated communication reality. As it has been suggested that new flexible work forms (virtual work, distance work) are more suitable for service organisations, the current paper aims to better understand new managerial practices used by virtual service managers and aspects that hinder the widespread use of new work forms. Thirty six service managers representing all twelve subsectors of the Estonian service industry were interviewed. Results indicate that flexible work forms, namely virtual work, is used more extensively than distance work. As the general knowledge level of new work forms and suitable management techniques is low, joint efforts of different societal interest groups are needed in order to raise awareness of new work forms. |
| first_indexed | 2025-11-14T22:58:19Z |
| format | Article |
| id | uitm-33926 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:58:19Z |
| publishDate | 2017 |
| publisher | Universiti Teknologi MARA Cawangan Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-339262020-09-07T03:00:42Z https://ir.uitm.edu.my/id/eprint/33926/ Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova ijsms Gerda, Mihhailova Work groups. Teams in the workplace Technological change ICTs have changed the way people interact with each other – not only in everyday situations, but also in the work context. Inevitably, managers need to develop their management techniques to suit the new ICT-mediated communication reality. As it has been suggested that new flexible work forms (virtual work, distance work) are more suitable for service organisations, the current paper aims to better understand new managerial practices used by virtual service managers and aspects that hinder the widespread use of new work forms. Thirty six service managers representing all twelve subsectors of the Estonian service industry were interviewed. Results indicate that flexible work forms, namely virtual work, is used more extensively than distance work. As the general knowledge level of new work forms and suitable management techniques is low, joint efforts of different societal interest groups are needed in order to raise awareness of new work forms. Universiti Teknologi MARA Cawangan Sarawak 2017-11-01 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/33926/1/33926.pdf Gerda, Mihhailova (2017) Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova. (2017) International Journal of Service Management and Sustainability (IJSMS) <https://ir.uitm.edu.my/view/publication/International_Journal_of_Service_Management_and_Sustainability_=28IJSMS=29.html>, 2 (2). pp. 1-21. ISSN 2550-1569 http://www.ijsmssarawak.com/ |
| spellingShingle | Work groups. Teams in the workplace Technological change Gerda, Mihhailova Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title | Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title_full | Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title_fullStr | Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title_full_unstemmed | Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title_short | Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova |
| title_sort | virtual managers’ perspective on adoption of new work forms – case of estonian service sector / gerda mihhailova |
| topic | Work groups. Teams in the workplace Technological change |
| url | https://ir.uitm.edu.my/id/eprint/33926/ https://ir.uitm.edu.my/id/eprint/33926/ |