The perception of civil service on the introduction of key performance indicators (KPI) / Amir Fahmi Abd Aziz and Nur Afzan Ab Khalid

The perception of civil service on the introduction of key performance indicators (KPI) / Amir Fahmi Abd Aziz and Nur Afzan Ab Khalid

The Key Performance Indicators (KPIs) was introduced in the public sector through the Development Administration Circular in 2005. The performance of service delivery needs to be assessed, evaluated, monitored and improvised continuously so that the service can be delivered to customers quickly, acc...

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Bibliographic Details
Main Authors: Abd Aziz, Amir Fahmi, Ab Khalid, Nur Afzan
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
Public administration
Online Access:https://ir.uitm.edu.my/id/eprint/33915/

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