Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali.
Customer pride is essential as studies exhibit that a comfortable client will share their ride with other people, they unfold a good ‘word-of-mouth’ and this mind-set addition-ally will assist to lower the value of attracting a new clients and for the upset customer, they will act the other way and...
| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/33704/ |
| _version_ | 1848808352958644224 |
|---|---|
| author | Mohd Razali, Nurul Liyana |
| author_facet | Mohd Razali, Nurul Liyana |
| author_sort | Mohd Razali, Nurul Liyana |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Customer pride is essential as studies exhibit that a comfortable client will share their ride with other people, they unfold a good ‘word-of-mouth’ and this mind-set addition-ally will assist to lower the value of attracting a new clients and for the upset customer, they will act the other way and has the contrary effect. The goal of this paper is to examine a range of determinants of client satisfaction based on current literature. At the equal time, the history of the development of the Takaful Insurance Industry has been revealed in the context of Malaysia because the study of purchaser satisfaction, in par-ticular in the Takaful Industry in Malaysia, is nonetheless limited; therefore, the re-searcher tries to convey the total definition of client satisfaction based totally on the findings of the preceding lookup. |
| first_indexed | 2025-11-14T22:57:22Z |
| format | Student Project |
| id | uitm-33704 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:57:22Z |
| publishDate | 2020 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-337042020-09-17T02:52:04Z https://ir.uitm.edu.my/id/eprint/33704/ Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. Mohd Razali, Nurul Liyana Consumer satisfaction Malaysia Customer pride is essential as studies exhibit that a comfortable client will share their ride with other people, they unfold a good ‘word-of-mouth’ and this mind-set addition-ally will assist to lower the value of attracting a new clients and for the upset customer, they will act the other way and has the contrary effect. The goal of this paper is to examine a range of determinants of client satisfaction based on current literature. At the equal time, the history of the development of the Takaful Insurance Industry has been revealed in the context of Malaysia because the study of purchaser satisfaction, in par-ticular in the Takaful Industry in Malaysia, is nonetheless limited; therefore, the re-searcher tries to convey the total definition of client satisfaction based totally on the findings of the preceding lookup. 2020-01 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/33704/1/33704_5.pdf Mohd Razali, Nurul Liyana (2020) Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. (2020) [Student Project] (Unpublished) |
| spellingShingle | Consumer satisfaction Malaysia Mohd Razali, Nurul Liyana Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title | Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title_full | Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title_fullStr | Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title_full_unstemmed | Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title_short | Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. |
| title_sort | customer satisfaction in malaysian takaful industry / nurul liyana mohd razali. |
| topic | Consumer satisfaction Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/33704/ |