Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionna...
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| Format: | Thesis |
| Language: | English |
| Published: |
2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/33524/ |
| _version_ | 1848808306451152896 |
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| author | Mohd Tormidzi, Syafawati |
| author_facet | Mohd Tormidzi, Syafawati |
| author_sort | Mohd Tormidzi, Syafawati |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionnaire survey of 100 respondents is adopted. Agrobank and Bank Rakyat are the choices of an institution to make the questionnaire survey. It is because these two (2) types of bank are providing with Islamic pawn shop (Ar-Rahnu). This research is designed because we believe that the product called Ar-Rahnu are able to increase the revenue of institution if the institution can attract customers and increase the level of customer satisfaction to use this scheme as their sources of financial. The significant of the research is also want to expose to the readers and the future researchers that Islamic pawn shop (Ar-Rahnu) is not a second class business. The finding was discussing by using descriptive statistics analysis; multiple regression analysis and frequency distribution. The results indicate that all the independent variables except Shariah principle tend to influence to the customers’ satisfaction towards Islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh |
| first_indexed | 2025-11-14T22:56:37Z |
| format | Thesis |
| id | uitm-33524 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:56:37Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-335242020-08-13T04:08:51Z https://ir.uitm.edu.my/id/eprint/33524/ Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi Mohd Tormidzi, Syafawati Consumer satisfaction Customer services. Customer relations Finance, Islamic This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionnaire survey of 100 respondents is adopted. Agrobank and Bank Rakyat are the choices of an institution to make the questionnaire survey. It is because these two (2) types of bank are providing with Islamic pawn shop (Ar-Rahnu). This research is designed because we believe that the product called Ar-Rahnu are able to increase the revenue of institution if the institution can attract customers and increase the level of customer satisfaction to use this scheme as their sources of financial. The significant of the research is also want to expose to the readers and the future researchers that Islamic pawn shop (Ar-Rahnu) is not a second class business. The finding was discussing by using descriptive statistics analysis; multiple regression analysis and frequency distribution. The results indicate that all the independent variables except Shariah principle tend to influence to the customers’ satisfaction towards Islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh 2011-04 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/33524/1/33524.pdf Mohd Tormidzi, Syafawati (2011) Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan. <http://terminalib.uitm.edu.my/33524.pdf> |
| spellingShingle | Consumer satisfaction Customer services. Customer relations Finance, Islamic Mohd Tormidzi, Syafawati Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title | Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title_full | Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title_fullStr | Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title_full_unstemmed | Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title_short | Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi |
| title_sort | customer’s satisfaction towards islamic pawn shop (ar-rahnu) adopted by banks at temerloh / syafawati mohd tormidzi |
| topic | Consumer satisfaction Customer services. Customer relations Finance, Islamic |
| url | https://ir.uitm.edu.my/id/eprint/33524/ |