A study on the service quality level of Selesa Hotel Seminar
package services / Siti Khairaani Nordin

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A study on the service quality level of Selesa Hotel Seminar package services / Siti Khairaani Nordin

All hotels, at every level, need to recognize that their customers have certain expectations and there is a need to exceed not only the expectations but also satisfactions. Effective strategy to meet the customer expectations can bring a big impact to business. As hospitality and tourism industry in...

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Bibliographic Details
Main Author:	Nordin, Siti Khairaani
Format:	Student Project
Language:	English
Published:	2004
Subjects:	Customer services. Customer relations Manpower planning
Online Access:	https://ir.uitm.edu.my/id/eprint/33381/

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