Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz
Johor Port Berhad (JPB) provides an effective balance of physical facilities and services to meet every needs and wants of its customers. In addition to proving for traditional and continuing needs of conventional cargo trades, JPB has responded major technological changes in marine transportation a...
| Main Author: | Abdul Aziz, Zuraimi |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2003
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/33375/ |
Similar Items
Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010)
by: Abd Aziz, Norazilla
Published: (2010)
The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin
by: Aminudin, Asmahani
Published: (2007)
by: Aminudin, Asmahani
Published: (2007)
Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
by: Mohd Bashir, Ahmad Bahtiar
Published: (2006)
by: Mohd Bashir, Ahmad Bahtiar
Published: (2006)
Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin
by: Nik Hussin, Nik Syuhailah
Published: (2002)
by: Nik Hussin, Nik Syuhailah
Published: (2002)
The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek
by: Malek, Haqimi
Published: (2009)
by: Malek, Haqimi
Published: (2009)
The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari
by: Johari, Nur Afifah
Published: (2015)
by: Johari, Nur Afifah
Published: (2015)
The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin
by: Mohamed Tajuddin, Fatimah
Published: (2007)
by: Mohamed Tajuddin, Fatimah
Published: (2007)
The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim
by: Ibrahim, Muhammad Azman
Published: (2008)
by: Ibrahim, Muhammad Azman
Published: (2008)
Customer satisfaction and perception towards the service provided at
Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia
by: Ambia, Norafidah
Published: (2001)
by: Ambia, Norafidah
Published: (2001)
Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun
by: Saadun, Nurul Asyiqin
Published: (2008)
by: Saadun, Nurul Asyiqin
Published: (2008)
The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin
by: Md Ngaripin, Nur Amariah
Published: (2012)
by: Md Ngaripin, Nur Amariah
Published: (2012)
The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M’ng Chan
by: Ismail, Kamisah, et al.
Published: (2021)
by: Ismail, Kamisah, et al.
Published: (2021)
The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid
by: Abdul Hamid, Norizzati
Published: (2007)
by: Abdul Hamid, Norizzati
Published: (2007)
The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah
by: Abdullah, Siti Zuana
Published: (2018)
by: Abdullah, Siti Zuana
Published: (2018)
Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit
by: Ajit, Nani
Published: (2006)
by: Ajit, Nani
Published: (2006)
Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim
by: Kassim, Kamarul Farid
Published: (2010)
by: Kassim, Kamarul Farid
Published: (2010)
Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak
by: Abdul Razak, Halimatul Saadiah
Published: (2010)
by: Abdul Razak, Halimatul Saadiah
Published: (2010)
Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin
by: Burhanuddin, Salwati
Published: (2018)
by: Burhanuddin, Salwati
Published: (2018)
Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh
by: Jusoh, Roselini
Published: (2009)
by: Jusoh, Roselini
Published: (2009)
Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi
by: Samsidi, Mazlina
Published: (2006)
by: Samsidi, Mazlina
Published: (2006)
Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim
by: Hasim, Mustafah
Published: (2001)
by: Hasim, Mustafah
Published: (2001)
A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri
by: Lamri, Muhd Lokman Nul Hakim
Published: (2014)
by: Lamri, Muhd Lokman Nul Hakim
Published: (2014)
A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar
by: Abu Bakar, Roslina
Published: (2011)
by: Abu Bakar, Roslina
Published: (2011)
Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad
by: Ahmad, Ahmira Aznin
Published: (2010)
by: Ahmad, Ahmira Aznin
Published: (2010)
A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin
by: Shaharuddin, Asmah
Published: (2005)
by: Shaharuddin, Asmah
Published: (2005)
Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli
by: Ramli, Norhazwani
Published: (2015)
by: Ramli, Norhazwani
Published: (2015)
The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid
by: Abd Wahid, Nur Syafinaz
Published: (2011)
by: Abd Wahid, Nur Syafinaz
Published: (2011)
A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani
by: Abdul Ghani, Azlina
Published: (2006)
by: Abdul Ghani, Azlina
Published: (2006)
A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin
by: Ariffin, Rohana Robiah
Published: (1998)
by: Ariffin, Rohana Robiah
Published: (1998)
Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly
by: Izzat Zulkifly, Muhammad
Published: (2017)
by: Izzat Zulkifly, Muhammad
Published: (2017)
Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman
by: Osman, Aziroh
Published: (2011)
by: Osman, Aziroh
Published: (2011)
Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
by: Kasiri, Leila Agha
Published: (2015)
by: Kasiri, Leila Agha
Published: (2015)
Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)
by: Hamzah, Hazlina
Published: (2010)
Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim
by: Abdul Rahim, Zulkefli
Published: (2018)
by: Abdul Rahim, Zulkefli
Published: (2018)
Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin
by: Abdul Razak, Siti Nur Aminah, et al.
Published: (2014)
by: Abdul Razak, Siti Nur Aminah, et al.
Published: (2014)
Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad
by: Fuad, Nor Fadillah
Published: (2011)
by: Fuad, Nor Fadillah
Published: (2011)
Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
by: Yusof Lateb, Mohd Amri
Published: (2011)
by: Yusof Lateb, Mohd Amri
Published: (2011)
Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
by: Luqman, Aqashah Shahren
Published: (2013)
by: Luqman, Aqashah Shahren
Published: (2013)
Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar
by: Mohd Hatar, Hazwani
Published: (2009)
by: Mohd Hatar, Hazwani
Published: (2009)
Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid
by: Hamid, Muhammad Kasyful Azhim
Published: (2019)
by: Hamid, Muhammad Kasyful Azhim
Published: (2019)
Similar Items
-
Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010) -
The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin
by: Aminudin, Asmahani
Published: (2007) -
Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir
by: Mohd Bashir, Ahmad Bahtiar
Published: (2006) -
Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin
by: Nik Hussin, Nik Syuhailah
Published: (2002) -
The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek
by: Malek, Haqimi
Published: (2009)