The effect of service quality and management style towards folder management and registration service on patients loyalty in Medical Records Unit Hospital Universiti Sains Malaysia (HUSM) / Nur Amaleena Radzali

QR Code

The effect of service quality and management style towards folder management and registration service on patients loyalty in Medical Records Unit Hospital Universiti Sains Malaysia (HUSM) / Nur Amaleena Radzali

A cross sectional study was conducted on the effect of service quality and management style towards folder management and registration service on patients loyalty in Medical Records Unit, Hospital Universiti Sains Malaysia (HUSM) , with the aim to determining the relationship and the effect of servi...

Full description

Bibliographic Details
Main Author:	Radzali, Nur Amaleena
Format:	Thesis
Language:	English
Published:	2011
Subjects:	H Social Sciences (General) Study and teaching. Research
Online Access:	https://ir.uitm.edu.my/id/eprint/32892/

Similar Items

Macroeconomic determinants of housing prices in Malaysia / Nur Amaleena Najwa Hasan Basri
by: Hasan Basri, Nur Amaleena Najwa
Published: (2015)

Folder and directory
by: Shah, Asadullah, et al.
Published: (2011)

e-Perolehan system in Accountant General Department of Malacca / Nur Syaidah Radzali
by: Radzali, Nur Syaidah
Published: (2011)

Depiction of slaves in Django Unchained (2012) in the mould of spaghetti Western and blaxploitation genres / Muhammad Ikhwan Radzali
by: Radzali, Muhammad Ikhwan
Published: (2015)

A study on the factors that influence the sales performance of Ableace (M) Sdn Bhd towards international market / Nik Norsuhana Radzali
by: Radzali, Nik Norsuhana
Published: (2009)

The potential of oil palm waste as source of glucose and their applications towards bioethanol and animal feedstock: a review / Mohamad Syahril Hafiz Radzali
by: Radzali, Mohamad Syahril Hafiz
Published: (2017)

A study on the relationship between Southeast Asia currencies exchange rates and Malaysian Ringgit / Khairunnisa Radzali and Nurnisreen Athyra Mohd Razak
by: Radzali, Khairunnisa, et al.
Published: (2013)

The population of rice leaf folder (Cnaphalocrosis medinalis) in paddy field at Melaka / Nursyuairah Abu Hasan
by: Abu Hasan, Nursyuairah
Published: (2019)

Fabrication and characterization of 0.24 Micron CMOS device by using simulation / Nazirah Mohamat Kasim, Rosfariza Radzali and Ahmad Puad Ismail
by: Mohamat Kasim, Nazirah, et al.
Published: (2010)

Student registration management system
by: Lizawati, Mohamad Halit
Published: (2006)

Development of web services for personal unit trust management
by: Lee , Learn Ping
Published: (2006)

Performance management of a service unit in hotel theoretical review
by: Ala`a Nimer, Mousa Abukhalifeh, et al.
Published: (2013)

Managing undertreated chronic cancer pain and non cancer pain in husm multidisciplinary chronic pain service (MCPS)
by: Abdul Aziz, Jusoh
Published: (2011)

Enhancing Services to Develop an Effective Loyalty Program for IKANO Financial Services
by: Shah, Rushabh
Published: (2011)

Combined effects of franchise management strategies and employee service performance on customer loyalty: a multilevel perspective
by: Ramaseshan, Balasubramani, et al.
Published: (2017)

Customer Service Management on Enhancing Customer Loyalty in Food and Beverage Industry: Case Study of Starbucks Malaysia
by: Darren Chan, Chee Shern, et al.
Published: (2024)

The Effects of Service Quality Dimensions on Customer Loyalty
by: Lee, Zhao Li
Published: (2010)

The effects of Malaysian hotels services on customer loyalty.
by: Keshavarz, Yousef, et al.
Published: (2013)

The influence of relationship quality on loyalty in service sector
by: Bojei, Jamil, et al.
Published: (2010)

The relationship between good records management and the strength of the organization service / Erratul Shela Eshak...[et al.]
by: Eshak, Erratul Shela, et al.
Published: (2014)

UMPSA records its highest number of new diploma students with 891 registrations
by: Naqiah, Puaad
Published: (2025)

Customer loyalty in financial services from a service-dominant logic perspective
by: Kat, Mui Ling *, et al.
Published: (2012)

Laporan cadangan pengubahsuaian dan rekabentuk dalaman Pusat Servis dan Aksesori Sham Cycle Sendirian Berhad, di Lot 189 , Jalan Sultan Iskandar, 30250 Ipoh, Perak Darul Ridzuan Untuk Tetuan Encik Ibrisham Daud / Hadzwan Ekhsan Radzali
by: Radzali, Hadzwan Ekhsan
Published: (2006)

Learning styles of in - service teacher trainees
by: Sempurai, Georffery Steven
Published: (2005)

Leadership styles and financial services performance
by: Lo, May-Chiun, et al.
Published: (2013)

Factors that motivates brand loyalty within the airline services industry – Aspects from behavioral loyalty and attitudinal loyalty
by: Chan, Kok Hoe
Published: (2011)

The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek
by: Malek, Haqimi
Published: (2009)

The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry
by: Mahmud, Amir, et al.
Published: (2013)

Service quality towards customer loyalty in Malaysia's domestic low cost airline service
by: Muhamad Yunus, Nor Sara Nadia, et al.
Published: (2013)

Service quality, image and loyalty towards Malaysian hotels
by: Cham, Tat Huei, et al.
Published: (2012)

Factors affecting customer loyalty of online delivery services
by: Teoh, Kok Wey, et al.
Published: (2022)

UNIT KEBAJIKAN HUSM BANTU PESAKIT TIDAK MAMPU
by: MPRC, Pusat Media & Perhubungan Awam
Published: (2015)

Factors influence employee productivity in management unit at Hospital Universiti Sains Malaysia (HUSM) Kelantan / Syaza Sahira Hasni
by: Hasni, Syaza Sahira
Published: (2015)

Clinic management system :electronic medical records systems
by: Nur Syatirah, Mohd Adzhar
Published: (2005)

Medical records management in HUKM Medical Records Department : a case study / Fakhurrazi Ibnu Omar
by: Ibnu Omar, Fakhurrazi
Published: (2005)

Technical challenges of providing record linkage services for research
by: Boyd, James, et al.
Published: (2014)

Investigation of inventory record accuracy in product-service system
by: Rinei, Arifin, et al.
Published: (2019)

Management of head injury patients in a General Intensive Care Unit (GICU) with no neurosurgical service
by: M, Melor, et al.
Published: (2001)

IT Service Desks: Management & Standards
by: Asari, Nadia Shazrin
Published: (2009)

IT Service Desks: Management & Standards
by: Asari, Nadia Shazrin
Published: (2009)