A study on service recovery toward Nur Bukit Unggul eco- resort / Nur Azmatul Omar

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A study on service recovery toward Nur Bukit Unggul eco- resort / Nur Azmatul Omar

This research was conducted to study the service recovery toward Nur Bukit Unggul eco resort, Sepang. The objective of this research is to identify whether the independent variable such as distributive justice, procedural justice and interactional justice has significance influence on service recove...

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Bibliographic Details
Main Author:	Omar, Nur Azmatul
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Malaysia Branding (Marketing)
Online Access:	https://ir.uitm.edu.my/id/eprint/32849/

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