The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon
This study begins from the realisation of the important contributions of employees’ personality traits and ethical behaviour in the workplace to business success. Therefore, it is imperative that further studies are conducted especially in Hospitality Industry in Malaysia, where there is paucity of...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Sarawak
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/32579/ |
| _version_ | 1848808060211953664 |
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| author | Jamaludin, Nur Lelawati Mehon, Patrick |
| author_facet | Jamaludin, Nur Lelawati Mehon, Patrick |
| author_sort | Jamaludin, Nur Lelawati |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This study begins from the realisation of the important contributions of employees’ personality traits and ethical behaviour in the workplace to business success. Therefore, it is imperative that further studies are conducted especially in Hospitality Industry in Malaysia, where there is paucity of research in this area. This study aims to understand the relationship of the Big Five personality traits (Extraversion, Openness to Experience, Conscientiousness, Agreeableness, and Neuroticism) in predicting ethical behaviour of employees. A sample of 150 employees from The Ritz-Carlton Hotel Kuala Lumpur accepted the invitation and filled out the survey questionnaire. In a series of regression analyses, we found that the studied variables accounted for 92.8% of the variance in employees’ ethical behaviour. Results show that for the employees at The Ritz-Carlton Hotel Kuala Lumpur, Openness to Experience personality trait contributes the most to ethical behaviour at their workplace, followed by Agreeableness and Conscientiousness. This paper discusses the results from the social, psychological, and human resource perspectives, as well as their implications for human resource management |
| first_indexed | 2025-11-14T22:52:42Z |
| format | Article |
| id | uitm-32579 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:52:42Z |
| publishDate | 2020 |
| publisher | Universiti Teknologi MARA Cawangan Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-325792020-08-06T04:44:51Z https://ir.uitm.edu.my/id/eprint/32579/ The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon ijsms Jamaludin, Nur Lelawati Mehon, Patrick Hospitality industry. Hotels, clubs, restaurants, etc. Food service This study begins from the realisation of the important contributions of employees’ personality traits and ethical behaviour in the workplace to business success. Therefore, it is imperative that further studies are conducted especially in Hospitality Industry in Malaysia, where there is paucity of research in this area. This study aims to understand the relationship of the Big Five personality traits (Extraversion, Openness to Experience, Conscientiousness, Agreeableness, and Neuroticism) in predicting ethical behaviour of employees. A sample of 150 employees from The Ritz-Carlton Hotel Kuala Lumpur accepted the invitation and filled out the survey questionnaire. In a series of regression analyses, we found that the studied variables accounted for 92.8% of the variance in employees’ ethical behaviour. Results show that for the employees at The Ritz-Carlton Hotel Kuala Lumpur, Openness to Experience personality trait contributes the most to ethical behaviour at their workplace, followed by Agreeableness and Conscientiousness. This paper discusses the results from the social, psychological, and human resource perspectives, as well as their implications for human resource management Universiti Teknologi MARA Cawangan Sarawak 2020-04-05 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/32579/1/32579.pdf Jamaludin, Nur Lelawati and Mehon, Patrick (2020) The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon. (2020) International Journal of Service Management and Sustainability (IJSMS) <https://ir.uitm.edu.my/view/publication/International_Journal_of_Service_Management_and_Sustainability_=28IJSMS=29.html>, 5 (1). pp. 1-24. ISSN 2550-1569 http://www.ijsmssarawak.com/ |
| spellingShingle | Hospitality industry. Hotels, clubs, restaurants, etc. Food service Jamaludin, Nur Lelawati Mehon, Patrick The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title | The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title_full | The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title_fullStr | The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title_full_unstemmed | The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title_short | The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon |
| title_sort | role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in malaysia / nur lelawati jamaludin, patrick mehon |
| topic | Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
| url | https://ir.uitm.edu.my/id/eprint/32579/ https://ir.uitm.edu.my/id/eprint/32579/ |