The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal

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The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal

The purpose of this study is to examine the level of freight forwarders’ satisfaction toward MASkargo Sdn. Bhd. The respondents are the freight forwarders at ACC, MASkargo itself. The problem that MASkargo faces is increasing number of cancelation on space booked by freight forwarders since 3nd quar...

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Bibliographic Details
Main Author:	Zainal, Nur Farezza
Format:	Student Project
Language:	English
Published:	2011
Subjects:	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/32538/

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