Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.]
Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workpl...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Sarawak
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/32521/ |
| _version_ | 1848808044470730752 |
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| author | Kassim, Nor Hayati Mohamed Noor, Norlina Ali, Jati Kasuma Saleh, Juliza Dealwis, Ceaser Nurhisham, Muhamad Azim |
| author_facet | Kassim, Nor Hayati Mohamed Noor, Norlina Ali, Jati Kasuma Saleh, Juliza Dealwis, Ceaser Nurhisham, Muhamad Azim |
| author_sort | Kassim, Nor Hayati |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is to investigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application 123 Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application 122 at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace. |
| first_indexed | 2025-11-14T22:52:27Z |
| format | Article |
| id | uitm-32521 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:52:27Z |
| publishDate | 2020 |
| publisher | Universiti Teknologi MARA Cawangan Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-325212020-07-17T00:49:44Z https://ir.uitm.edu.my/id/eprint/32521/ Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] ijsms Kassim, Nor Hayati Mohamed Noor, Norlina Ali, Jati Kasuma Saleh, Juliza Dealwis, Ceaser Nurhisham, Muhamad Azim Mobile computing Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is to investigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application 123 Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application 122 at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace. Universiti Teknologi MARA Cawangan Sarawak 2020-04-16 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/32521/1/32521.pdf Kassim, Nor Hayati and Mohamed Noor, Norlina and Ali, Jati Kasuma and Saleh, Juliza and Dealwis, Ceaser and Nurhisham, Muhamad Azim (2020) Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS) <https://ir.uitm.edu.my/view/publication/International_Journal_of_Service_Management_and_Sustainability_=28IJSMS=29.html>, 5 (1). pp. 1-26. ISSN 2550-1569 http://www.ijsmssarawak.com/ |
| spellingShingle | Mobile computing Kassim, Nor Hayati Mohamed Noor, Norlina Ali, Jati Kasuma Saleh, Juliza Dealwis, Ceaser Nurhisham, Muhamad Azim Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title | Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title_full | Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title_fullStr | Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title_full_unstemmed | Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title_short | Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.] |
| title_sort | sustaining job performance through technology acceptance with usage of whatsapp mobile application / nor hayati kassim... [et al.] |
| topic | Mobile computing |
| url | https://ir.uitm.edu.my/id/eprint/32521/ https://ir.uitm.edu.my/id/eprint/32521/ |