APA (7th ed.) Citation

Mustapha, N. A. (2010). Managing customer retention in Etiqa Takaful Khiron’s Agency Group: A manifestation of theory and practices / Nur Arfah Mustapha.

Chicago Style (17th ed.) Citation

Mustapha, Nur Arfah. Managing Customer Retention in Etiqa Takaful Khiron’s Agency Group: A Manifestation of Theory and Practices / Nur Arfah Mustapha. 2010.

MLA (9th ed.) Citation

Mustapha, Nur Arfah. Managing Customer Retention in Etiqa Takaful Khiron’s Agency Group: A Manifestation of Theory and Practices / Nur Arfah Mustapha. 2010.

Warning: These citations may not always be 100% accurate.