A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry /
Lee-Yen Foo … [et al.]

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A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry / Lee-Yen Foo … [et al.]

Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees’ behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (HRM)...

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Bibliographic Details
Main Authors:	Foo, Lee-Yen, Ghazali, Hazrina, Zawawi, Dahlia, Mohamad, Siti Fatimah, Othman, Mohhidin
Format:	Article
Language:	English
Published:	Universiti Teknologi Mara Selangor 2019
Subjects:	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Quality control
Online Access:	https://ir.uitm.edu.my/id/eprint/32315/

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