Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

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Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...

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Bibliographic Details
Main Authors:	Muhammad, Zikri, Rostam, Katiman, Mohd. Yusoff, Yusliza, Manaf Bohari, Abdul
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Perlis 2010
Subjects:	Business ethics Marketing Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/32046/

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