Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir
The purpose of the study is to measure the customer satisfaction among Metro Driving Academy (MDA) through service offered. Customer satisfaction defines how to recognize when a customer is satisfied, and how to enhance satisfaction. In order to get the data, researcher had conducted a survey. From...
| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/31759/ |
| _version_ | 1848807843176644608 |
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| author | Abdul Nasir, Wan Nur Hidayah |
| author_facet | Abdul Nasir, Wan Nur Hidayah |
| author_sort | Abdul Nasir, Wan Nur Hidayah |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The purpose of the study is to measure the customer satisfaction among Metro Driving Academy (MDA) through service offered. Customer satisfaction defines how to recognize when a customer is satisfied, and how to enhance satisfaction. In order to get the data, researcher had conducted a survey. From the finding, researcher receives a positive response from the respondents. This due from the reliability of the scale is above 0.6. Overall, respondents are very satisfied with the service offers in term of the course and training provided, facilities and equipment and thumb print system. |
| first_indexed | 2025-11-14T22:49:15Z |
| format | Student Project |
| id | uitm-31759 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:49:15Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-317592020-10-15T06:03:02Z https://ir.uitm.edu.my/id/eprint/31759/ Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir Abdul Nasir, Wan Nur Hidayah Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction The purpose of the study is to measure the customer satisfaction among Metro Driving Academy (MDA) through service offered. Customer satisfaction defines how to recognize when a customer is satisfied, and how to enhance satisfaction. In order to get the data, researcher had conducted a survey. From the finding, researcher receives a positive response from the respondents. This due from the reliability of the scale is above 0.6. Overall, respondents are very satisfied with the service offers in term of the course and training provided, facilities and equipment and thumb print system. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/31759/1/31759.pdf Abdul Nasir, Wan Nur Hidayah (2009) Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. (2009) [Student Project] <http://terminalib.uitm.edu.my/31759.pdf> (Unpublished) |
| spellingShingle | Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction Abdul Nasir, Wan Nur Hidayah Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title | Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title_full | Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title_fullStr | Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title_full_unstemmed | Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title_short | Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir |
| title_sort | customer satisfaction through services offer by metro driving academy (mda) towards its customer / wan nur hidayah abdul nasir |
| topic | Marketing research. Marketing research companies. Sales forecasting Consumer satisfaction |
| url | https://ir.uitm.edu.my/id/eprint/31759/ |