A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli

QR Code

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli

The research is focusing on the “Factor Contributing to Customer Satisfaction towards Anika Insurance Broker”. Even though the Anika Insurance Broker already establish since 1969, they still not get 100% customer satisfaction. The research is done to identify the factor contribute to customer satisf...

Full description

Bibliographic Details
Main Author:	Tengku Hashim Badli, Tengku Muhammad Hazwan
Format:	Student Project
Language:	English
Published:	2011
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/31641/

Similar Items

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
by: Raja Harun, Tengku Wasimah
Published: (2011)

Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal
by: Tengku Abdul Kadir, Tengku Hilmi, et al.
Published: (2010)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)

Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb
by: Yusof Lateb, Mohd Amri
Published: (2011)

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari
by: Che Din, Mohd Nazib, et al.
Published: (2018)

Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah
by: Abdullah, Norhayati
Published: (2010)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin
by: Mohd Alamin, Nabilahuda
Published: (2014)

Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof
by: Yusof, Nurul Nadia
Published: (2010)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
by: Zakaria, Hasbullah
Published: (2008)

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]
by: Alias, Muhammad Tarmizie, et al.
Published: (2010)

Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan
by: Yahya, Mohammad Yusuf, et al.
Published: (2013)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016)

The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid
by: Abdul Halim, Abdul Hamid, et al.
Published: (2018)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali
by: Muhamad Ali, Nur Syafiqah Alia
Published: (2008)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim
by: Che Hashim, Ahmad Hafiz
Published: (2011)

Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]
by: Hashim, Nurhazirah, et al.
Published: (2017)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan
by: Sahidan, Nur Solatul Ima
Published: (2008)

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah
by: Ahmad Zahdi, Azura, et al.
Published: (2020)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
by: Aldaihani, Faraj Mazyed Faraj
Published: (2021)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail
by: Mamat, Mazlina, et al.
Published: (2013)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
by: Jaid, Nor Hilmi
Published: (1998)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
by: Mohamad Royani, Nurul Syamihah
Published: (2016)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
by: Abd Aziz, Norazilla
Published: (2010)

The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms
by: Ding, Duo
Published: (2024)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
by: Karim, Norain
Published: (2011)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
by: Halim, Siti Salwa
Published: (2015)

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil
by: Fadzil, Mohd Ikhmal
Published: (2010)

Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif
by: Md. Hanif, Nur Aliaa Diyana
Published: (2018)

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin
by: Zainuddin, Noormaslifah
Published: (2009)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
by: Mohd Sharif, Nadiah
Published: (2010)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
by: Abas, Nurliyana
Published: (2014)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
by: Cho, Sin Win, et al.
Published: (2019)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]
by: Ismail, Norisfarizan, et al.
Published: (2010)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
by: Haron, Md Azmi
Published: (2001)

A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor
by: Seridaran, Sharlini, et al.
Published: (2021)